I worked on a tool at Amazon once that incorrectly calculated royalties, not because Amazon was greedily trying to steal from publishers, but just because of general incompetence (or, lack of sufficient competence maybe). Basically, of the people who wrote the tool, tested the tool, and used the tool, none of them knew exactly how royalties should be calculated and none of them could tell whether or not they were bei…
2. I am no less uncomfortable with monopolistic publishers who exploit creators out of incompetence after becoming the only game in town and making any ability to walk away from negotiations with them a Hobson's choice at best than I am with ones where all of that is true except the harm is due to greed/malice instead
3. Corporations aren't people and even if you believe (as I don't) that they can meaningfully have intentions in the same sense that people do, those intentions do not matter in a context where the behavior is on the scale of an organization, and so separating incompetence from malice is a distraction in the first place