I can give you a counter example. Previously I was a Linode customer - for nearly a decade up until the point I was not. My account was frozen, and when I called, I was told I was not [any longer] the account owner. I provided a billing statement -9- years old to validate that I was indeed the account holder, and always had been. The support rep had to talk to their manager, and asked me to call back(not wait on hold, or wait for them to call me). When I called back, I was told the situation is "very sensitive legally". Then they asked if I knew a first and last name combination that was not mine, because that name was now listed as the account owner. I said that I did indeed know this person, they were the C-level employee at a company I previously worked for. The C-level employee had contacted Linode and cowed them into believing they were the rightful owner of an account that existed before I ever worked for them. They gave the account to them, refused to give it back, and suggested I retain an attorney for any further movement on the issue.
If Linode is reading this - the incident took place over summer/fall of 2018. Yes, I'm that guy. No, I haven't forgotten. I've told _everyone_ who will listen this exact story, and warned them of having their own hard work and assets misappropriated by anyone with a fancy job title calling Linode support and demanding it. A phone call from Linode after everything was settled would have completely changed this sentiment. There's my own story of your outstanding lack of customer support. I was your biggest fan(for 9 years!) up until that point, and referred a dozen or more customers to your service.