Why move to AWS if you’re happy with Linode? Genuine question
Not OP, but I can answer - also was very happy with Linode for boxes, but there's a lot more than just boxes these days - queues, streaming, metrics, monitoring, containers, etc. Once an application moves from 'runs on a fixed number of boxes' to 'autoscaling, automatic healing/recovery and distributed databases', the overhead of DIY gets high (and I'm paid to do that!). My clients pay a fairly high premium for AWS b…
I'm very disappointed at all the negativity here. I get it, I'm worried too. I hate the modern trend of the exit always being an acquisition. I hate that the big companies scoop up the good little companies and ruin them. I hate it all. I feel very jaded too, and I'm very worried about what this means too. I have significant investment running on linode and I don't want to have to move it, which also means paying mor…
>I'm very disappointed at all the negativity here. Really? I'm not. Also, it's not "negativity." It's realism. When human-scale firms like Linode get acquired by massive companies, they lose their way. The things that made them good -- excellent support, understandable product lines, etc -- vanish in the name of integration with the mothership. It's happened over and over in tech, including and especially in hosting/…
> When human-scale firms like Linode get acquired by massive companies, they lose their way.
I've used Linode for 10+ years with a handful of long running projects. Support in the rare occasion (until 1 slow ticket recently) has always been absolutely amazing - real humans. If Josh is reading this your name has come up on a few tickets and answered promptly. A grade! Services have been solid. And pricing has been very reasonable. (knock on wood...) never ever had a significant outage and just don't think abo…
What makes support absolutely amazing and A grade? Wanna compare how our support compares :)
It's not that bad, but not amazing in my opinion, yes they reply, yes they will answer promptly and share info if you prompt them - tell me what happened etc.. But it's not very forthcoming, delayed acknowledgements of data center wide issues has been an issue for several years, every pledge to update the status page within minutes has never materialized - I think I saw an update within 15minutes once and nearly fell out my chair, but it's still poor when you have to hit Twitter to find dozens of other people with broken connectivity and find the momentary relief that it's probably not your VMs.
Huh, is this a rare win for Philly tech? (Super open to being corrected here, just always found them interesting to be in Philly since I don't know of many tech co's there)
dbt is pretty big. No exit event yet but surely it will come soon.
We've moved to AWS since, but we started our early cloud infra on Linode and was always so impressed by their customer support. Genuine good quality. Let's hope it keeps going well.
Out of curiosity, why did you move to AWS?
We needed to scale quickly, AWS allowed us to consolidate a lot of services, and our team made the collective decision to migrate and take advantage of all there is to offer. It's worked out very well. We spend more, yes, on services but less on hours spent working.
I think this is Akamai figuring out they need to address the self-serve market. Akamai has 6x the edge network footprint of Cloudflare and has all the cool trendy stuff like edge workers, they just suck at selling to the developer.
> Akamai has 6x the edge network footprint of Cloudflare and has all the cool trendy stuff like edge workers, they just suck at selling to the developer. Akamai sucks at selling to everyone. Here's a typical Akamai experience: * An Account Manager (AM) - in a suit - he is going to be the one talking. Not an expert in anything, except maybe Brooks Brothers suits from a few seasons ago. * Account Manager's Lackey (AML)…
What no young pretty girl? These guys are rank amateurs.
I think this is Akamai figuring out they need to address the self-serve market. Akamai has 6x the edge network footprint of Cloudflare and has all the cool trendy stuff like edge workers, they just suck at selling to the developer.
They explicitly choose not to sell to the developer. They want big fish customers. This is why I can’t find pricing on their homepage.
As someone who has used Akamai and talked to them, they seem to be so rooted in, talk to your account manager for it, who will just upsell you stuff you don't need.
And they answer the phone. I've called their support line many times to report business-impacting issues, and they always answer within seconds (literally), provide competent support, follow-up, and genuinely care . Linode support may be better than Amex Platinum Card support. :-)
They answer the phone at 11pm central (USA) time, with a human who speaks good English, even when the customer (me) pays them ~$15 per month.
It should go without saying the word of mouth advertising they get from people like you, as well as how we in aggregate influence purchasing decisions makes your account significantly more valuable.
Compare to how word of mouth of Google horror stories is part of why their market share in cloud computing is running even with Alibaba's based on what I just found for 2021.