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Akamai to Acquire Linode

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Re: Akamai to Acquire Linode

#161

Post by hoistbypetard »

freedomben wrote: post #137
hoistbypetard wrote: post #43

This worries me. I've been a happy Linode customer for a while. I've mostly only noticed Akamai when they were screwing something up for one of their customers. I try to be ready to migrate off of any service like this at the drop of a hat, but I suppose this is a good reminder to test my plans for getting off Linode, just in case.

Where are you gonna go if you leave Linode? Do you know yet? Digital Ocean is the most similar, but after getting burned hard by them I will never put myself in that vulnerable position again. I've been pretty happy with OVH thus far, but at least last time I checked the US presence was minimal and that's important to my customers.

I currently have most of my stuff split between Digital Ocean and Linode. So if I had to move quickly, it'd be Digital Ocean.

I'm going to be kicking the tires on Hetzner and Vultr soon, because DO is not a super satisfying backup plan for me.

I've used Azure enough to get spun up quickly there, but that would be an unhappy upward adjustment on my budget or an unhappy downward adjustment on the performance I expect.

Re: Akamai to Acquire Linode

#162

Post by tempnow987 »

frakkingcylons wrote: post #92
tempnow987 wrote: post #20

I had a sour taste from what I remember being misleading communication around very serious control plane hacks of linode. A lot of bitcoin theft in 2012 (maybe by their own staff?) 2013 some kind of cold fusion / HTP hack Another CF / HTP hack here. 2014 brought the MySQL server no password stuff. 2015 ish some kind of total root compromise? You can get a feel for all this here including the denials / lack of notific…

You can’t just imply that the linode staff assisted or were involved in stealing crypto currency from their customers without actually providing any evidence.

Fair point, I can't edit my comment.

My metric though is this: Someone has admin level access to full root on control plane and does things to customer accounts they don't want. A customer complains that the control plane has been used to reset things / asks for logs / etc.

That's your opportunity to identify a root level control plane hack, disclose it, do the password reset things, remediate and move forward.

OR - You don't disclose things till much later, you deny things, you provide scrubbed logs. Add in the bitcoin angle where this type of story is pretty common (trusted entity runs away with coins because they are easy to steal) - and couple that with how they handled the reports -> as I said in my comment, I'd be careful putting sensitive info onto that platform.

Re: Akamai to Acquire Linode

#163

Post by JohnTHaller »

Scoundreller wrote: post #45
tempnow987 wrote: post #20

I had a sour taste from what I remember being misleading communication around very serious control plane hacks of linode. A lot of bitcoin theft in 2012 (maybe by their own staff?) 2013 some kind of cold fusion / HTP hack Another CF / HTP hack here. 2014 brought the MySQL server no password stuff. 2015 ish some kind of total root compromise? You can get a feel for all this here including the denials / lack of notific…

A 2012 Bitcoin hack victim was none other than a lead developer of Bitcoin. Back then, they ran a Bitcoin faucet on it that gave out a paltry 0.25 Bitcoin at a time. I never bothered to jump through those hoops for like a dollar (now about US$10k): http://gavintech.blogspot.com/2012/03/bitcoin-faucet-hacked.... He only lost 5 bitcoin (like $20 then or $200k today), but another lost 3100, or around… $124 million today…

That makes it a little over $12,000 at the time. Which is likely why there was no big hubbub about it.

Re: Akamai to Acquire Linode

#164

Post by robbiet480 »

kornhole wrote: post #160

What a coincidence that Cloudflare today announced their switch from rCaptcha to hCaptcha. Now that I can assure people accessing my service that they won't get Googled, I have a good reason to switch from Linode VPN VPS to CF Argo tunnel.

Cloudflare announced the switch from reCAPTCHA to hCaptcha on April 8th, 2020 https://blog.cloudflare.com/moving-from-recaptcha-to-hcaptch...

Re: Akamai to Acquire Linode

#165

Post by robbiet480 »

silisili wrote: post #26
lukeqsee wrote: post #15

Earlier quoted context omitted.

And they answer the phone. I've called their support line many times to report business-impacting issues, and they always answer within seconds (literally), provide competent support, follow-up, and genuinely care . Linode support may be better than Amex Platinum Card support. :-)

> Linode support may be better than Amex Platinum Card support. If talking about today, almost assuredly given your description. This is pretty offtopic to the OP but I felt compelled to chime in as it really irritates me, that Amex support has gone into the toilet over the past 2 years or so. I remember a time when you called, and someone would just answer "hello mr xxx" if it was the number on file. Now it's phone…

If you start the call via the app it adds a PIN code onto the phone number which will automatically bypass all the menus/identification stuff and take you directly to a person.

Re: Akamai to Acquire Linode

#166

Post by xyzzy123 »

tomxor wrote: post #157
everfrustrated wrote: post #153

Earlier quoted context omitted.

I have had multi million dollar accounts with both Akamai and AWS. Akamai's support was woeful bordering on incompetent. AWS on the other had has been at a very high standard. And no robots.

> Akamai's support was woeful bordering on incompetent. Isn't that the point? Akamai's weakness and Linode's strength. I've no experience with Akamai at all so i'm interested in your's. However support quality and service quality are not always correlated, especially when support has been highly siloed or outsourced. Obviously they affect each other, but are you able to distinguish them? Would you be able to offer us…

Even small accounts (Amazon are huge so mistakes will be made but AWS's support reputation is not just hype. (My experiences were APAC region, can't speak for rest of world).

Re: Akamai to Acquire Linode

#167

Post by nso »

billiam wrote: post #149
Beltalowda wrote: post #134

Earlier quoted context omitted.

> I think in 2012 the tech community's sentiment was actually that Bitcoin was really cool and definitely useful I don't think there was ever really a consensus on this. Lots of people (myself included, but also quite a few friends) always thought Bitcoin was just kinda useless. It's just that in 2012 there were comparatively low stakes (i.e. no massive energy use, not yet massive amounts of people pouring money in i…

Not totally useless. Some of us imagined it would keep some annoying people busy for a while. Seriously, what will we think about it 5 years from now?

My bet and hope is "good riddance"

Re: Akamai to Acquire Linode

#168

Post by tomxor »

xyzzy123 wrote: post #166
tomxor wrote: post #157

Earlier quoted context omitted.

> Akamai's support was woeful bordering on incompetent. Isn't that the point? Akamai's weakness and Linode's strength. I've no experience with Akamai at all so i'm interested in your's. However support quality and service quality are not always correlated, especially when support has been highly siloed or outsourced. Obviously they affect each other, but are you able to distinguish them? Would you be able to offer us…

Even small accounts ( Amazon are huge so mistakes will be made but AWS's support reputation is not just hype. (My experiences were APAC region, can't speak for rest of world).

Interesting, my anecdotes come from other people IRL... Not sure why there is this inconsistency, perhaps it depends on the type of issue.

Re: Akamai to Acquire Linode

#169

Post by epolanski »

vel0city wrote: post #74
ForHackernews wrote: post #71

Earlier quoted context omitted.

Ah yes, the terrible failure of checks notes $116.46 billion market cap. https://companiesmarketcap.com/ibm/marketcap/

They're doing so terrible, only making $5.7B in profit in 2021. I wish I could fail so hard.

"only"
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