Sure. It's a lot easier when I can swing open a Facebook/Google Ad (etc) account and show you the actual data. I have tried having this conversation online before and people literally say things like 'you're just a shill how can we trust anything you say', as if I would post this sort of thing in bad faith?
It's so weird. Anyway, let me have a go. Initial points:
- Lots of marketing is full of rubbish and smoke and mirrors. This does not mean that ALL marketing is full of rubbish and smoke and mirrors.
- Many companies have marketing 'as a function', but other companies have marketing as quite literally their only source of revenue. These companies would know that digital marketing doesn't work as they wouldn't have revenue. It is that simple.
- I have never worked for a CEO that has accepted smoke and mirrors as answers, and I would never work for a CEO like that. The CEO of my company has a Stanford PhD in Physics. He was one of those child geniuses you used to see in the newspaper, before you stopped reading newspapers. This guy is not an idiot.
Some marketing - a lot of marketing - cannot be directly attributed to revenue, but we know it works. How? Because we can, and do run isolated tests of that exact tactic and test if it works in isolation.
Take the example of banner ads. I have run them in isolation (ie - I have run campaigns where literally the ONLY way you could have known this information was to see a banner ad) and have achieved spectacular results despite noone ever clicking on the ad. (People emailed and called asking to take up the offer.)
I have also have achieved horrifically bad results. Same tactics, but everything else was different - audience, market, placement, product being sold etc.
Every product has a better or worse way of being marketed. It takes a TON of experience to learn how to adapt; many junior marketers think they're experts because they crush it in one job, and then go to the next job and have the exact same tactics fail. Why? Because business is hard. Marketing is about so much more than just running ads.
I run marketing right now for a very young startup. A year ago, we were adding around $5-15k in ARR each month (we only bill annually.) Now, we are adding around $80-100k in new ARR each month. Our marketing spend, inc salaries, is around $40k/m and our sales are growing wayy faster than our marketing spend. The results would be even better if I could convince my CEO to raise our prices.
(I can't complain - at least I got an unsolicited salary increase a few months ago.)
Marketing is the only form of lead generation for us. So much so that I had to plead with the CEO and head of sales to stop relying on my function and to go out and actually set up proper outbound sales processes.
Just because Uber's head of marketing was dropping - and wasting - hundreds of millions on programmatic advertising, doesn't make us all idiots.
/endrant.
(oh. One last thing. This is really the cherry on top: our market is devs. We're literally marketing to devs.)