Earlier quoted context omitted.
I find this response (which I see a lot) mystifying. When you have a moment, read the message. Go back to what you were doing before. It literally takes seconds to read a message and decide “is everything on fire and I need to respond to this or can it wait until later”. Mostly, it can wait. If it can wait, wait. Ignore it. Go back to what you were doing. Take your time folk, you dont have to respond to every email o…
> It literally takes seconds to read a message and decide “is everything on fire and I need to respond to this or can it wait until later”. I guess your company has a lower message rate than what I've seen. In current company there are 30+ channels and a message arrives on average about every minute. Each of those "few seconds to read" is a mental interrupt. Happening every minute. This leads to not being able to swi…
I guess your company has a lower message rate
than what I've seen. In current company there
are 30+ channels and a message arrives on average
about every minute.
Hopefully you're not being DM'd or @'d every minute.Regular vanilla channel messages should never be expected to be synchronous. As you noted, that's completely unworkable.
DM's and mentions should be IMO be "semi-synchronous." Don't expect an immediate reply unless you've explicitly told the recipient that there's a blocker or there's some other time-critical situation.
Admittedly yes, that does require some attention on the recipient's part, because they have to scan the incoming message to see if it's critical. And some discipline on the sender's part. And even a few seconds of interruption can (worst-case) result in 20-30 minutes of lost productivity if one has to dump their entire mental stack.
So, yes it doesn't scale up endlessly. Multiple "semi-synchronous" mentions/DMs per hour would be a real attention drain. Possibly appropriate for managers, but a real deal breaker for individual contributors.
But at that point I would see it as an issue with the role or with the culture itself.
The only solution is to switch it off entirely, only
check at specific times. But if the company culture
is to expect prompt response at all times, that's a
conflict.
How would you establish a healthy office communication culture? If everybody is always asynchronous, how could anybody be notified of time-critical stuff like blockers etc?