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Adobe tricks users into a 12 month contract

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Re: Adobe tricks users into a 12 month contract

#241

Post by bambax »

sibit wrote: post #58

For anyone stuck in this dark pattern here is a trick I've used in the past: Adobe won't let you cancel without paying the remainder of your subscription fee however you can switch to a different plan. As soon as you switch you'll have the ability to cancel your "new" plan within 14 days. If you cancel after 14 days they'll charge you the early termination fee.

Or you can just block the recurring payments and wait for them to come at you?

Anyway a "free" trial that asks for your cc number is obviously not free. Better to stay away of those to be on the safe side.

Re: Adobe tricks users into a 12 month contract

#243

Post by chiefalchemist »

bradleyjg wrote: post #186
chiefalchemist wrote: post #181

Earlier quoted context omitted.

Communications have context. To apply a word to Adobe (as a loose refernce to "Don't be evil.") and then say ISIS is evil, doesn't mean or even imply Adobe === ISIS. Context, it matters.

Let’s do literally evil next. That adjective doesn’t get nearly enough use.

Well, blame Google. Knowing about historic references to Axis of Evil and such they should have left the word out of SV / start up lexicon.

As it is, they didn't. The best the rest of us can do is further develop our capacity for context.

https://military-history.fandom.com/wiki/Axis_of_evil

Re: Adobe tricks users into a 12 month contract

#244

Post by [deleted] »

bradleyjg wrote: post #152
achow wrote: post #124

Earlier quoted context omitted.

Agree. It is a constant wonderment why Adobe is not called out ‘evil’ more often like its other SV brethren. They are not even good at software engineering and UX.

Evil is thrown around way to much. If you are going to use it for dishonest business practices what’s left for ISIS?

[deleted]

Re: Adobe tricks users into a 12 month contract

#245

Post by bambax »

oldstrangers wrote: post #229

Graphic designer here: I got hired at an agency recently, signed up using my company's account so I could save $50/m doing away with my subscription and ran into this issue. Very fun. Anyways, the future isn't going to be kind to Adobe. Figma has replaced a lot of my Adobe workflow, it's just infinitely a more pleasant experience. Canva has replaced things that require 3 different Adobe products to do. For serious vi…

Affinity products are really great. Not yet on par with Adobe's but almost there for most tasks, and more than enough for casual users.

Re: Adobe tricks users into a 12 month contract

#246

Post by ironmagma »

bradleyjg wrote: post #175
toyg wrote: post #160

Earlier quoted context omitted.

A gradation of evil is still evil.

I love living in a time moral absolutism and self righteousness. Nothing better than having conversations with people that have zero doubts about the correctness of every single one of their many, many ethical positions and that anyone who disagrees is evil. Good times. If only I could have witnessed the Spanish Inquisition.

Ironically, the point is that evil is relative and there are different scales of evil. That isn’t absolutism.

Re: Adobe tricks users into a 12 month contract

#247

Post by danaris »

laumars wrote: post #101
damontal wrote: post #82

Earlier quoted context omitted.

And what if they then send you to collections? Now you’ve got bill collectors after you and your credit affected.

I can’t see Adobe going to those lengths because they’d know there is a good change they would lose any class action lawsuit that would come about. Which would not just cost them in damages but also in bad publicity plus likely get them ordered to remove the dark patterns too (thus removing any future revenue this dark otters generates). I’m not as clued up on consumer laws as I once was but I’m pretty sure in Europe…

> any future revenue this dark otters generates

...I'm sorry; I know this is a typo/autocucumber, but now I can't help picturing these nefarious Adobe otters coming up with ways to scam us. Adorable yet evil!

Re: Adobe tricks users into a 12 month contract

#248

Post by tomrod »

jeroenhd wrote: post #174
tomrod wrote: post #43

Earlier quoted context omitted.

I suspect parent commenter is looking for more major browsers like Opera (4X market share [0]), Vivaldi, Brave, Chrome (leader), Safari, Samsung default, Android default, etc. Firefox isn't widely used anymore for mobile, especially with their recent user-hostile approaches of deprecating extension access, removing about:config, devs alledgedly flipping off users on twitter, and so forth. [0] https://gs.statcounter.c…

> Firefox isn't widely used anymore for mobile, especially with their recent user-hostile approaches of deprecating extension access, removing about:config, devs alledgedly flipping off users on twitter, and so forth. I don't get this sentiment. I understand that people are upset at Mozilla, so am I. But why would you then decide to switch to a browser that makes the exact same mistakes without any extensions whatsoe…

> why would you then decide to switch to a browser that makes the exact same mistakes without any extensions whatsoever

Adblocking among the browsers that are more user-focused. I personally use Vivaldi, which is from the same devs that created Opera before the company was sold off.

Re: Adobe tricks users into a 12 month contract

#249

Post by [deleted] »

damontal wrote: post #82
hedora wrote: post #60

Earlier quoted context omitted.

For future reference, just tell the vendor "I did not authorize this charge. Please refund me". Don't engage them further. When that call fails (or, if they don't pick up the phone in a reasonable amount of time), call your credit card company and say "I want to issue a charge back". They'll ask if you tried to work with the vendor. Answer "yes", full stop. There should be a phone number associated with the charge on…

And what if they then send you to collections? Now you’ve got bill collectors after you and your credit affected.

[deleted]

Re: Adobe tricks users into a 12 month contract

#250

Post by awslattery »

bambax wrote: post #241
sibit wrote: post #58

For anyone stuck in this dark pattern here is a trick I've used in the past: Adobe won't let you cancel without paying the remainder of your subscription fee however you can switch to a different plan. As soon as you switch you'll have the ability to cancel your "new" plan within 14 days. If you cancel after 14 days they'll charge you the early termination fee.

Or you can just block the recurring payments and wait for them to come at you? Anyway a "free" trial that asks for your cc number is obviously not free. Better to stay away of those to be on the safe side.

They didn't "come at me" when I've done this a few times in the past, but thankfully I haven't been in a position to put their akin-to-malware on my system in a few years.
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