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Adobe tricks users into a 12 month contract

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Re: Adobe tricks users into a 12 month contract

#201

I am not quite sure why people don't grasp that it's an annual plan for really expensive software. "Annual plan, billed monthly" is about as easy as it's going to be in four words on a button or by a button. If you could rent it for just a month now and then, wouldn't you only rent it in the months you need it? They make it so you can't. There's a solution: DON'T USE IT. Ask yourself seriously: what is it you want to…

You're just defending the right of a giant corporation to communicate poorly in a way that enriches them at the expense of customers, who are often struggling artists. > "Annual plan, billed monthly" is about as easy as it's going to be in four words on a button or by a button. It's absolutely insane that you think Adobe has fulfilled their obligations to communicate to the customer what they're getting into by putti…

For most users it isn't a bad deal at all. It's a 33% price savings over straight monthly, and I suspect many/most users have subscriptions much longer than a year.

This all seems a bit overwrought. Like the root post, I cannot fathom who would go through a purchase process that included the phrase "Annual plan, billed monthly" and not clue in. Or that that drop down includes a separate straight monthly plan at a significant price premium (50% higher). To give even more of a hint, a separate "you have until this date to cancel without a penalty" disclaimer gives another clue.

On the scale of dark patterns, this one is pretty eh. It clearly could be clearer for people who seem to just click straight through stuff, but I suspect a lot of the people chose the cheaper per month annual plan thinking they were hacking the system, and then discovered that it wasn't all upside.

Re: Adobe tricks users into a 12 month contract

#202
post #163

Earlier quoted context omitted.

So, if that's Apple fault on Android it must be really good, right? How is the Android side of things going? BTW, there's this thing called MasterPass. It's MasterCard's payment system that applications can request you to authorise the use the cards in the MasterPass wallet. It's quite good experience, they are also very aggressive to collect all your cards in there so if you don't already have a MasterPass there's a…

He not talk about android. Why are you bring that up?

Because Android is the free alternative where we can observe how "If Apple allowed that" theories will pan out?

Re: Adobe tricks users into a 12 month contract

#203
post #64

Just yesterday, on a local streaming platform that has a series that I want to watch I was offered "7 days free". Great, I can watch the accumulated episodes and if I still feel like watching the new ones that come weekly I can keep the subscription, right? Nope, the "7 days free" wasn't a a trail but 7 extra days when you purchase a full year subscription. I was considering to get a monthly subscription to try it ou…

Recently subscribed to a free seven day trial. Wrongly assumed that I could cancel up to the seventh day. Unfortunately, the Trial required cancellation to occur before the seventh day.

Re: Adobe tricks users into a 12 month contract

#207
post #57

Earlier quoted context omitted.

I want to watch _Get Back_, but the only way to see it is to sign up for Disney+. It's not worth the agony of navigating a subscription. The US legal environment and lack of consumer protections makes it too difficult to spend money and get what you want in return. It's incredibly hard to avoid getting ripped off by technically-legal-but-predatory schemes.

> I want to watch _Get Back_, but the only way to see it is to sign up for Disney+. It's not worth the agony of navigating a subscription. This is where the Apple ecosystem absolutely earns it's vig with a consumer-friendly, self-service, no-hassle experience. Subscribe for a month for 8 bucks and watch everything you can, then unsubscribe.

Returning to the original topic, would this technique also work for subscriptions to Adobe products purchased through the App Store?

I've considered getting Illustrator for my iPad Pro, but have held off because of reticence about subscription terms.

(For what it's worth I used to work in graphic design and prepress a while back and learned Illustrator, so it has a familiarity advantage for me over worthy competitors like Affinity Designer.)

Re: Adobe tricks users into a 12 month contract

#208
post #124
post #94

Earlier quoted context omitted.

No, they are purposefully evil but not competent enough to close all loopholes (or leaving it open on purpose to have an escape hatch for the most litigious customers).

Agree. It is a constant wonderment why Adobe is not called out ‘evil’ more often like its other SV brethren. They are not even good at software engineering and UX.

They aren’t evil, it’s just when companies move to subscription they turn into mini insurance companies focused on the spreadsheets. They model out your lifetime value and know that every $1 they chisel out of you is worth $1.40 in 5 years.

They are brutal in the enterprise space, looking for 10-15% price escalations. They also turn over sales leadership so if you are big enough you can pull stunts for concessions. Just do some recon and figure out what they get paid the most on. Last time, we hired a few interns specifically to do a public PoC of how we were getting rid a key product in the portfolio. Made sure they heard about it and got significant confessions. Basically 10x the intern and PoC investment. We ended up hiring the interns as well for an extra bonus.

As a consumer, you need to be really aware of the motivations of your suppliers business model and model your business accordingly. Understand your costs and use OSS strategically, or understand where you just need to take what they offer (ie AWS). Things in the middle, like Adobe in my case, you need to be ready to walk away or play chicken and make a deal at the 11th hour.

Re: Adobe tricks users into a 12 month contract

#209
post #124

Earlier quoted context omitted.

Agree. It is a constant wonderment why Adobe is not called out ‘evil’ more often like its other SV brethren. They are not even good at software engineering and UX.

Evil is thrown around way to much. If you are going to use it for dishonest business practices what’s left for ISIS?

If you're going to use evil for ISIS, what's left for the Nazis?

Re: Adobe tricks users into a 12 month contract

#210
post #160

Earlier quoted context omitted.

A gradation of evil is still evil.

I love living in a time moral absolutism and self righteousness. Nothing better than having conversations with people that have zero doubts about the correctness of every single one of their many, many ethical positions and that anyone who disagrees is evil. Good times. If only I could have witnessed the Spanish Inquisition.

It is not a very ambiguous moral stand versus Adobe here.
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