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Phone is still the best way to order pizza

dan.bulwinkle.net

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Re: Phone is still the best way to order pizza

#441

Post by lamby »

ioman wrote: post #340

My local pizza place in Seattle has moved the technology the other way. Here’s the dialog when I call. “Pagliacci Pizza, how can I help you?” “I’d like to order a pizza” “Sure thing. Is this John Smith?” “Yes” “Do you still live at 1234 Main Street” “Yes” “Would you like to order the same thing you did last time?” “Yes” “Ok, it’ll be there in 20 minutes” Even better, while you talk to the store you called, the order…

> “Would you like to order the same thing you did last time?”

The next iteration of this clearly for them to call you when you are likely to be hungry (and/or drunk) and ask you this. :)

Re: Phone is still the best way to order pizza

#442

Post by thehappypm »

ioman wrote: post #340

My local pizza place in Seattle has moved the technology the other way. Here’s the dialog when I call. “Pagliacci Pizza, how can I help you?” “I’d like to order a pizza” “Sure thing. Is this John Smith?” “Yes” “Do you still live at 1234 Main Street” “Yes” “Would you like to order the same thing you did last time?” “Yes” “Ok, it’ll be there in 20 minutes” Even better, while you talk to the store you called, the order…

Best pizza in Seattle, too.

Re: Phone is still the best way to order pizza

#443

Post by thehappypm »

duxup wrote: post #251
mdoms wrote: post #175

Earlier quoted context omitted.

If you're frequently finding other peoples' dictation of your orders poor, perhaps the problem is you? I don't have this issue.

Does that matter? Outcome is the same. There’s probably a reason that drive through systems often now display a summary for customers rather than just verbal.

https://xkcd.com/1984/

Re: Phone is still the best way to order pizza

#444

Post by thehappypm »

insaneirish wrote: post #191
iwanttocomment wrote: post #53

Who on earth has ever ordered just a "large pizza for pickup"? Without specifying ingredients, type of crust, anything. This is like ordering a chair by phone from a furniture store by dialing the number, saying "Armchair for pickup" and heading on over to the store. Why reserve books online from the library? Just call them and say "10 books for pickup" and then hang up.

> Who on earth has ever ordered just a "large pizza for pickup"? Without specifying ingredients, type of crust, anything. LOL. All the time. Me: "One large pie." Them: "Anything else?" Me: "Nope." Them: "15 minutes." In NY/NJ, pizza is a language unto itself.

Everywhere else is overthinking it. I’m from New Jersey, and I can hardly even imagine that there are places where a normal part of a transaction is specifying a kind of crust!

Re: Phone is still the best way to order pizza

#446

Post by boring_twenties »

michaelcampbell wrote: post #341
jimmyswimmy wrote: post #23

Most of the comments here are focused on the question of why you would prefer an app to calling. The author's point is a great one though, and something I've wondered a lot. Why should I create an account to order a pizza? The app should reduce friction even from the very first order. Instead it adds, and adds for every order... Got to go look up coupon codes! On the phone I just ask the guy what their best deal is i…

This is 100% backward from my experience. Having an account is a 1-time cost, and not only a small one, but one I do for hundreds of other things every day. Logging in is a keystroke that has my password manager auto type my username and password; again something I repeat daily. With the situation in the US at least, trying to get anyone on the phone is an exercise in frustration. The app (for me, so far) has always…

A sandwich chain with a location near me requires a 3-step captcha to be solved every time you want to log into the account.

Re: Phone is still the best way to order pizza

#447

Post by unsignedint »

kemayo wrote: post #216

Okay but, and hear me out here, I hate talking on the phone. I cannot stand the difficulties of mutual accent-interpretation and talking over restaurant crowd noise. I will always use an app/website to order if it's an option, even if it's technically less efficient. (Similarly, I also hate ordering at drive-throughs because the intercoms are generally terrible. I'll get out of my car and walk inside to order if that…

I agree with sentiment. Sometimes I develop anxiety as it is sometimes difficult to tell if other side actually got my order correctly until I receive it. (Though this is definitely not limited to restaurant order.)

With apps or website, if orders are wrong, at least I can rule out miscommunication, let alone arising from a lossy information over voice.

Re: Phone is still the best way to order pizza

#448

Post by hilbert42 »

Nextgrid wrote: post #379
hilbert42 wrote: post #238

Earlier quoted context omitted.

"...once you do that too often in a short period of time, the bot assumes you’re scamming them and there’s no way to escalate that." The only way that'll be fixed will be with legislation. It's not only Uber, it's Google et al - they all into it. Simply, they need to be halled kicking and screaming to plow some of their enormous profits back into customer servive. Trouble is consumer protection law is decades behind…

> Trouble is consumer protection law is decades behind where it ought to be. Potentially, but on the other hand, card disputes are a thing and I'm baffled as to how little people know about them or have misunderstandings such as them only being available for credit cards (the law may give you extra protections there, but the standard Visa/Mastercard dispute rules apply equally regardless of whether it's debit or cred…

"I'm baffled as to how little people know about them or have misunderstandings such as them only being available for credit cards..."

Right, and reckon I'm no exception.

One of the principal reasons why we have democratic governments is that they are there for the protection of the citizenry.

The trouble is that by the time governments venture into these murky areas much damage has been done. Here, the problem is that no one has spelt out the details in advance —i.e.: what the ground rules are and the consequences if they are broken. Alas, governments are never proactive in many areas where they need to be.

There's just so much going on in modern life that we can't expect citizens to keep up with everything that's going on. We need short, actuate and informative one-liners that people can check before and or during any operation that they're involved in. This ought to be the role of government.

Re: Phone is still the best way to order pizza

#449

Post by brokenmachine »

exikyut wrote: post #420
marssaxman wrote: post #398

Earlier quoted context omitted.

I have "account fatigue"; I am so tired of having to create accounts and log in to things - yes, it's something I repeat daily, and that's the problem. Just let me buy the damn pizza, or whatever it is! I always use the "guest" option when available.

That's what the login with Google and login with Facebook options are for. They're there to help you and improve Your life. Come along now, and relinquish your daily quota of private information. We can either do this the easy way or the hard way. Don't you want to be a good model Product? We'll send you to the new colony on Mars when it gets built! --- While typing the above (a bit of ▧am improv) I had this a bit of…

I have a dream that one day I will leave Google, and that won't ever happen if every site that I use is connected to my Google account.

I should really have a password manager set up properly as well, but that's just another job, and scary in some way. I have a password manager but it's all manual, no autogenerating accounts or fancy stuff.

Re: Phone is still the best way to order pizza

#450

Post by brokenmachine »

ssharp wrote: post #401
Nextgrid wrote: post #373

Earlier quoted context omitted.

Uber Eats will lie and blame the restaurant for being slow when they can't find a driver. The order status will stay on "preparing your order" for an hour while I know full well (by calling the restaurant directly) that the food was ready for over an hour. Sometimes it'll switch to "driver on the way to pick up" and then back to "preparing your order" which makes no sense. Deliveroo is was similar in that aspect back…

I usually at least make a decent attempt at resolving these types of conflicts before reporting to AMEX. Even though AMEX's chargeback process is probably the best of the credit card companies I've used, it's still not as ideal as simply getting the refund from the merchant, if possible. Oddly enough, I've NEVER had this issue with DoorDash. I think DoorDash simply makes restaurants unavailable if they don't have dri…

I don't use Ubereats anymore because of multiple bad experiences, but I've found that often now even if you call the restaurant directly to order they will use Ubereats to deliver.

If that happens, that is the last time I order from that restaurant.

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