411–420 of 456 posts
Ordering a pizza is like a 5 clicks for me and it will be also already paid online - I've noticed a pattern that if some restaurants doesn't have its own online way of ordering stuff I do really avoid ordering from them (or I order waay less often)
My local pizza place in Seattle has moved the technology the other way. Here’s the dialog when I call. “Pagliacci Pizza, how can I help you?” “I’d like to order a pizza” “Sure thing. Is this John Smith?” “Yes” “Do you still live at 1234 Main Street” “Yes” “Would you like to order the same thing you did last time?” “Yes” “Ok, it’ll be there in 20 minutes” Even better, while you talk to the store you called, the order…
That's just calling a VoIP line so the caller ID comes up on a computer and loads the relevant entry from the CRM including order history, run by an experienced user.
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1980s and earlier.
You just miss the 30 minutes or less guarantee risking the lives of everyone just admit it lol.
The reason some drivers were reckless is because there was a commission on each delivery (and you often got tips as well). The more you delivered, the more money you made. In reality it didn't amount to much because you can't really drive much faster than the prevailing average traffic, you burned more fuel and wore out your brakes and tires if you drove like an idiot, but some drivers did anyway. It was heavily discouraged by the managers, at least where I worked.
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This is 100% backward from my experience. Having an account is a 1-time cost, and not only a small one, but one I do for hundreds of other things every day. Logging in is a keystroke that has my password manager auto type my username and password; again something I repeat daily. With the situation in the US at least, trying to get anyone on the phone is an exercise in frustration. The app (for me, so far) has always…
I have "account fatigue"; I am so tired of having to create accounts and log in to things - yes, it's something I repeat daily, and that's the problem. Just let me buy the damn pizza, or whatever it is! I always use the "guest" option when available.
I do use guest checkout on sites I don't think I'll order from again or at least infrequently.
What's one more auto-generated row in my password manager's database anyway?
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Telling the customer to leave immediately for the store is the only viable solution for a time window that could be 7 to 55 minutes wide, if your priority is maximizing pipeline efficiency and throughout at the expense of occasionally making customers wait for up to 45 minutes in-store. Providing a If the pizza’s ready in 7 minutes, you’ll be there in 10 and receive a hot pizza. If the pizza’s ready in 55 minutes, yo…
The downside: you have 30-40 angry customers packed into a tiny restaurant, some unmasked, all crowding the pickup window, waiting for their name to be called. Surely technology can help improve this?
Most of the comments here are focused on the question of why you would prefer an app to calling. The author's point is a great one though, and something I've wondered a lot. Why should I create an account to order a pizza? The app should reduce friction even from the very first order. Instead it adds, and adds for every order... Got to go look up coupon codes! On the phone I just ask the guy what their best deal is i…
In my country there's a website that works in every major city and their suburbs that aggregates basically all restaurants, pizzerias, pierogarnias etc. And you don't have to have an account, the address and payment details are filled in by the browser autocomplete. So the friction is - click on the menu, click "order", type in the wireless transfer code. Also - almost nobody orders "pick up" pizza here, so phone req…
What is this wireless transfer code? Like some sort of payment system?
Most of the comments here are focused on the question of why you would prefer an app to calling. The author's point is a great one though, and something I've wondered a lot. Why should I create an account to order a pizza? The app should reduce friction even from the very first order. Instead it adds, and adds for every order... Got to go look up coupon codes! On the phone I just ask the guy what their best deal is i…
> The app or website should make my life better but instead it's harder. This is the sub-goal, but not ultimate goal. The ultimate goal is to maximize the profit, with accounts created, all the analytics will work out, and they could do all kinds of promotions or targeted ads. I guess that's the same reason why you are asked to install a mobile app whenever you visit Reddit mobile WEBSITE. It does not attempt to make…
Yeah, Reddit's approach to making so difficult to access the mobile on a whim, especially in an ephemeral browser, is a straight up UX dark pattern. I use Reddit less on mobile because of it...
I want to stay in the browser where I have things like ad blockers and can open a bunch of tabs at once and bounce around easily, etc.
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Uber Eats sent my order to restaurants that were absolutely not open. After two times, and two refunds, they stopped refunding me because of a “pattern of suspicious behavior”. No way to escalate review to a human. None at all. So maybe be aware of your choice
Moreover, you can't even phone Uber Eats! I had a huge delivery of Chinese food left on my doorstep (it was still quite hot). Obviously, delivered to the wrong address. The bill was fully itemized and stapled to one of the Uber bags and it came to just short of $200 but there was no correct address and no telephone number to be found on it anywhere. Anyway, I did my best to contact Uber Eats to get the delivery perso…
> Moreover, you can't even phone Uber Eats!
Uber Eats does have human phone support.
https://gethuman.com/chat/UberEATS
UberEATS Phone Number: 800-253-9377
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This is 100% backward from my experience. Having an account is a 1-time cost, and not only a small one, but one I do for hundreds of other things every day. Logging in is a keystroke that has my password manager auto type my username and password; again something I repeat daily. With the situation in the US at least, trying to get anyone on the phone is an exercise in frustration. The app (for me, so far) has always…
I have "account fatigue"; I am so tired of having to create accounts and log in to things - yes, it's something I repeat daily, and that's the problem. Just let me buy the damn pizza, or whatever it is! I always use the "guest" option when available.
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While typing the above (a bit of ▧am improv) I had this a bit of a "oh" moment as I envisioned the idea of the "good model citizen" a la China or the USSR, except instead of the... ideal being like *that* it's about being Your Best Most Optimally Saleable You.
Uhhhhh.