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Phone is still the best way to order pizza

dan.bulwinkle.net

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Re: Phone is still the best way to order pizza

#181

Post by vidanay »

thewebcount wrote: post #171

So much this. At my local pizza shop, the owner answers the phone and he recognizes my voice. I live on a street that is someone’s last name. (Let’s say Jones.) As soon as I say “Hello,” he says, “Mr. Jones! So good to heat from you! What would you like?” Contrast this with using Papa John’s (or whoever’s) app. Since I didn’t sign up for an account, it makes me re-enter my address every time instead of storing it loc…

My pizza place has caller ID hooked into their POS computer. When I call, it brings up my order history and I can literally say "same as last time" and my order is complete.

Re: Phone is still the best way to order pizza

#183

Post by oceliker »

ryanlol wrote: post #94
oceliker wrote: post #49

I remember posting this in a similar thread a while ago but I’ll repeat it here. As an international student with an accent and an uncommon name, I will literally never order a pizza over the phone.

But why would you care if the pizza place gets your name right? My name is difficult too, but I just don’t give restaurants my real name.

True, I go by Mike in Starbucks. I guess I can do the same there. I guess it hasn't occurred to me because I never actually called a pizza place :)

My point about the accent is still valid in my opinion. It's difficult to call someone in a loud restaurant and and try to get a point across.

Re: Phone is still the best way to order pizza

#185

Post by bee_rider »

kzrdude wrote: post #105
tamaharbor wrote: post #61

Earlier quoted context omitted.

Back in the day in NYC, I always ordered simply a ‘large pizza’. Cheese only and thin crust were assumed.

This is wild, I didn't know such default pizzas existed (my context: scandinavia)

Cheese pizza must be the default, right? It is the lack of toppings. Although whether they follow up to clarify about toppings must depend on the place.

In my experience, if the guy on the phone is rude and lets you mess up your order, they are much more likely to produce a good pizza. Places will only be polite (or offer lots of options) if they can't compete on quality.

Re: Phone is still the best way to order pizza

#186

Post by mvid »

oxplot wrote: post #177
jimmyswimmy wrote: post #23

Most of the comments here are focused on the question of why you would prefer an app to calling. The author's point is a great one though, and something I've wondered a lot. Why should I create an account to order a pizza? The app should reduce friction even from the very first order. Instead it adds, and adds for every order... Got to go look up coupon codes! On the phone I just ask the guy what their best deal is i…

I use Uber Eats for ordering food exclusively exactly because when there is a screw up and I receive the wrong item or none at all, I get refunded immediately by Uber with a few taps.

Uber Eats sent my order to restaurants that were absolutely not open. After two times, and two refunds, they stopped refunding me because of a “pattern of suspicious behavior”. No way to escalate review to a human. None at all. So maybe be aware of your choice

Re: Phone is still the best way to order pizza

#187

Post by klyrs »

iwanttocomment wrote: post #53

Who on earth has ever ordered just a "large pizza for pickup"? Without specifying ingredients, type of crust, anything. This is like ordering a chair by phone from a furniture store by dialing the number, saying "Armchair for pickup" and heading on over to the store. Why reserve books online from the library? Just call them and say "10 books for pickup" and then hang up.

My local place has caller ID, which associates my number with my address and my previous orders, etc. They know my favorite order and yes, it's that easy. They do read out the ingredients for confirmation, and that's a good thing.

Re: Phone is still the best way to order pizza

#188

Post by corobo »

drdec wrote: post #120
toomuchtodo wrote: post #38

Earlier quoted context omitted.

Dominos has been abusing push notifications on iOS recently. They have two push notification settings, one for order events (being made, in the oven, ready for pickup), one for marketing. Even with marketing off, they've been sending marketing notifications. Dislike.

For an app like Domino's or MacDonald's or the like, I just install it on demand and then uninstall it after using it. There's no way I'm keeping it around.

Works great just opening the site in a browser here (UK)

Same experience as the app, no notifications

Re: Phone is still the best way to order pizza

#189

Post by mulmen »

cm2012 wrote: post #172
mulmen wrote: post #99

Earlier quoted context omitted.

I find this hard to believe. When did you start the count? At opening the app? Did you decide on a pizza before ordering and attempt to order that thing or did you just accept the first deal you saw to save time?

Right before I clicked the app. First recently ordered restaurant on first tab waw my favorite pizza place. Top item on the most popular menu was cheese pizza. Add to cart, checkout

Ah. My preferred pizza has four toppings and a slightly different sauce. I can (re)order it in 9 seconds over the phone. The website requires a login then clicking on "add last order to cart" then a checkout flow. So closer to 60 seconds.

Re: Phone is still the best way to order pizza

#190

Post by chrischen »

duxup wrote: post #20

I strongly disagree. I find people’s ability to converse / comprehension very poor. I worked a pizza job answering the phone in a busy shop and getting verbal instructions while some people change their mind is terrible. A good app / website takes me under a minute to order a pizza, and it is consistently reliable. Logging in gives me my order history, address, and preferences. Usually I have to login maybe every cou…

Play the mobile game “Good Pizza, Great Pizza” and you will see it is the customer who makes things difficult. It’s a brilliant pizza ordering simulator.

That being said online order would fix the issue. Maybe they just meed the pizza configurator part as an app, and you call in and give them a code pointing to a preconfigured pizza.

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