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Phone is still the best way to order pizza

dan.bulwinkle.net

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Re: Phone is still the best way to order pizza

#41

Post by jackson1442 »

toomuchtodo wrote: post #38
post_break wrote: post #9

I'm sorry but I don't agree. Dominos pizza has coupons, deals, etc. Trying to get those deals over the phone is a chore. Ordering specific toppings can be a chore since it's a relay back and forth vs a button. Multiple pizzas with multiple toppings? The delay just compounds. If you live alone and order one pizza or one style of specific themed pizzas then sure, it might be faster, if that's the metric of "best" but i…

Dominos has been abusing push notifications on iOS recently. They have two push notification settings, one for order events (being made, in the oven, ready for pickup), one for marketing. Even with marketing off, they've been sending marketing notifications. Dislike.

Yikes. I don’t bother with the app- their mobile web is way better.

Re: Phone is still the best way to order pizza

#43

Post by woodruffw »

On top of the UX, ordering by phone (or walking up and ordering, if you have that privilege) keeps companies from firing their dedicated delivery guys.

It's already a dangerous and physically taxing job; I'd rather tip them cash and know that they have a dedicated route than having to zip around the city trying to figure out whether The Algorithm is going to nudge people to buy McDonald's or Taco Bell today.

Re: Phone is still the best way to order pizza

#44

Post by jackson1442 »

urthor wrote: post #39
post_break wrote: post #9

I'm sorry but I don't agree. Dominos pizza has coupons, deals, etc. Trying to get those deals over the phone is a chore. Ordering specific toppings can be a chore since it's a relay back and forth vs a button. Multiple pizzas with multiple toppings? The delay just compounds. If you live alone and order one pizza or one style of specific themed pizzas then sure, it might be faster, if that's the metric of "best" but i…

That's the entire point. Dominos is happy to offer you those coupons and deals etc, in exchange for using Dominos's preferred platform (its website, which doesn't cost minimum wage) and providing your user data (via channel tracking the coupon, logging in etc). A decent pizza place will charge more to let you skip all that. In the age of data and free, ad driven services, "you get what you pay for" is paramount.

Dominos is totally still aggregating data like that for over the phone orders. They just tag it with your phone number and address instead of a user account.

Re: Phone is still the best way to order pizza

#45

Post by a2tech »

Karrot_Kream wrote: post #31

No idea why the author had to make such a silly strawman to make such a cynical take about technology. Most of the pizza spots in my area have online websites that dump orders directly to the business. My partner and I frequently use that to order, and while we rarely do delivery, it's been unproblematic the few times we have ordered delivery.

A local chain's website basically dumps to fax(!) to the selected store. It works...most of the time.

Re: Phone is still the best way to order pizza

#46

Post by post_break »

urthor wrote: post #39
post_break wrote: post #9

I'm sorry but I don't agree. Dominos pizza has coupons, deals, etc. Trying to get those deals over the phone is a chore. Ordering specific toppings can be a chore since it's a relay back and forth vs a button. Multiple pizzas with multiple toppings? The delay just compounds. If you live alone and order one pizza or one style of specific themed pizzas then sure, it might be faster, if that's the metric of "best" but i…

That's the entire point. Dominos is happy to offer you those coupons and deals etc, in exchange for using Dominos's preferred platform (its website, which doesn't cost minimum wage) and providing your user data (via channel tracking the coupon, logging in etc). A decent pizza place will charge more to let you skip all that. In the age of data and free, ad driven services, "you get what you pay for" is paramount.

So they get my address, phone number, and email as user data correct? I mean what could they possibly gain from that with my benefit being free pizza and much cheaper prices. Now with Apple login they don't even gain my real email address.

Re: Phone is still the best way to order pizza

#48

Post by Macha »

Ordering on the phone means that I need to pay cash, which means I need to have cash, which means I need to walk to the ATM, which means I may as well walk the extra two to three minutes further that the takeaway place is from the ATM and skip the delivery fee altogether.

Also yeah, trying to explain an order to be heard by someone trying to relay it back to a noisy kitchen in some of these takeaway places which don't have a dedicated person to man the phones is also a problem.

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