Twitter's a company with such a strange relationship with the users of its own site.
I modded /r/Twitter on reddit for a year but burned myself out (I chose to de-moderate FYI) simply because Twitter doesn't care about its community or even recognizing the existence of the community that developed around trying to provide the support the company won't provide on its own. Perhaps my take is cynical, but I really do like the concepts of a social media service like Twitter. The execution of it, however?
Perhaps this is an outsider's perspective but it seems people who work for Twitter would rather pat themselves on the back rather than make improvements.
My complaint of the week - you can't say the words "hacked" and "account" without having scambots asking you to get in touch with "their friend" who will help you restore access to your account. or something. It's just a fucking scam.
Also, just look at threads in reddit flagged with the Bug Report, Complaints, or even Question flair. The users are just bewildered and the experience is 100% user-hostile:
https://www.reddit.com/r/Twitter/search?q=flair%3ABug%2BRepo...
https://www.reddit.com/r/Twitter/search?q=flair%3ACOMPLAINTS...
https://www.reddit.com/r/Twitter/search?q=flair%3AQuestion&r...