11–20 of 207 posts
https://gdpr-info.eu/art-22-gdpr/
> The data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her.
Quote this and maybe it will get you escalated, but who knows? A lot of companies seem to just ignore GDPR entirely.
I agree with the other comments that relaying phishing to internal users is probably what they dislike. There, of course, isn't a good solution beyond using some open platform. Your self-hosted IRC server isn't going to cancel your account because someone sent a phishing link, for example. But, nobody will know how to connect to it anyway. Sigh!
> Temporarily, I will re-program the system so that it does not forward text message content to my employees phone numbers. I might be reading this wrong, but it sounds like you take inbound text messages to one number and then send outbound messages with the same content to employee phone numbers. Is that right? If so, that sounds like you're SENDING the spam messages in addition to receiving them. Regardless, it so…
The business case of relaying inbound text messages to an employee's phone number should be a very common one and should not warrant an account suspension.
> Temporarily, I will re-program the system so that it does not forward text message content to my employees phone numbers. I might be reading this wrong, but it sounds like you take inbound text messages to one number and then send outbound messages with the same content to employee phone numbers. Is that right? If so, that sounds like you're SENDING the spam messages in addition to receiving them. Regardless, it so…
For an alternative, maybe relay the texts to a slack channel (that's easy enough to receive on a phone for your coworkers). Zapier can probably integrate twilio/slack quickly.
> Temporarily, I will re-program the system so that it does not forward text message content to my employees phone numbers. I might be reading this wrong, but it sounds like you take inbound text messages to one number and then send outbound messages with the same content to employee phone numbers. Is that right? If so, that sounds like you're SENDING the spam messages in addition to receiving them. Regardless, it so…
I have set up a few twilio accounts like this where a business number blindly forwards to the business owner's personal cell, maybe some logic for business hours and holidays. If twilio wants us to start filtering spam messages for these cases, they need to give us the API/tooling. Or let us pre-register receiving numbers through an opt-in process. I understand Twilio not wanting to be an open relay but the reported…
> Temporarily, I will re-program the system so that it does not forward text message content to my employees phone numbers. I might be reading this wrong, but it sounds like you take inbound text messages to one number and then send outbound messages with the same content to employee phone numbers. Is that right? If so, that sounds like you're SENDING the spam messages in addition to receiving them. Regardless, it so…
It seems to effectively be forwarding the text messages, like an SMS mailing list. If Twilio can't deal with forwarding messages as they come in, no matter the content, it's their problem.
My thought is that for any business-critical service, you need to have bought the service from person-to-person sales channels. Many boring meetings where they walk you through a slideshow of their service even though you already have it working. Many meetings worth of negotiating a price that's 10x the off-the-shelf price. All instead of, you know, making your product. It's just the cost of doing business -- $5/user…
The thing is, I actually had this when I first started with them. They were so small at the time, that I had one of the founders on the phone once and he told me all about how he studied cloud computing at MIT. But this was over 10 years ago. After that, they had phone support for a long time.
Last few years they changed over to this way where there is no path to resolving a problem like this, which should be easy to solve, in an appropriate amount of time.
Auto-banning an account is a violation of GDPR Article 22 https://gdpr-info.eu/art-22-gdpr/ > The data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her. Quote this and maybe it will get you escalated, but who knows? A lot of companies seem to just igno…