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Twitters new and blazingly fast interface

jacquesmattheij.com

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Re: Twitters new and blazingly fast interface

#61

Post by eavc »

0x12 wrote: post #16
jnorthrop wrote: post #15

"Hint: if people stick to your old interface rather than to migrate to the new and shiny one then they probably have their reasons. Forcing them is not going to make them happy." This leads to a dangerous line of thinking. There will always be a group of users who are resistant to change, and during a time of change they will be most vocal. If you listen to them you'll stagnate -- which is almost always the kiss-of-d…

Slower+buggy is not an improvement. I can't count the number of times that the new interface has reported 'twitter is over capacity', 'you have already tweeted that' (when it wasn't true) and a whole pile of other errors, if it worked at all. Page load times of several minutes on a 10 Mbit connection on a very fast machine are ridiculous. Of course you have to 'take risks to innovate'. But rolling out buggy and slow…

I expected the first comment to be the old Henry Ford quote about a faster horse.

Therefore, "Slower+buggy is not an improvement," took a minute to parse.

Re: Twitters new and blazingly fast interface

#62

Post by [deleted] »

corin_ wrote: post #11

I hate #newtwitter more than anyone, but I disagree with the logic that just because people don't like it, it's neccesarily a bad move - lot's of people don't like change. I've seen it a couple of times on big community websites when people complained about a new design, and then a week later realised that just because it started off not feeling like the site they grew to love, it didn't mean it wasn't a huge improve…

[deleted]

Re: Twitters new and blazingly fast interface

#65

Post by thaumaturgy »

corin_ wrote: post #11

I hate #newtwitter more than anyone, but I disagree with the logic that just because people don't like it, it's neccesarily a bad move - lot's of people don't like change. I've seen it a couple of times on big community websites when people complained about a new design, and then a week later realised that just because it started off not feeling like the site they grew to love, it didn't mean it wasn't a huge improve…

> ...just because people don't like it, it's neccesarily a bad move...

In business, it almost always is.

If your user base is uncomfortable with significant changes to your design or interface, you should take that into account. Why are you changing the design or interface? Is it really improving their experience, or is it just because you like the new one better? Why not roll out a new design in lots of small changes over the course of a year or more, so that people don't tend to feel as disoriented?

You should keep in mind that a lot of people out there don't have the learned ability to glance at a screen and immediately pick out the relevant bits. Many of them deal with lots of different interfaces every day. When you radically change your design, for these people it's like having to learn a whole new site all over again.

Re: Twitters new and blazingly fast interface

#66

Post by corin_ »

thaumaturgy wrote: post #65
corin_ wrote: post #11

I hate #newtwitter more than anyone, but I disagree with the logic that just because people don't like it, it's neccesarily a bad move - lot's of people don't like change. I've seen it a couple of times on big community websites when people complained about a new design, and then a week later realised that just because it started off not feeling like the site they grew to love, it didn't mean it wasn't a huge improve…

> ...just because people don't like it, it's neccesarily a bad move... In business, it almost always is. If your user base is uncomfortable with significant changes to your design or interface, you should take that into account. Why are you changing the design or interface? Is it really improving their experience, or is it just because you like the new one better? Why not roll out a new design in lots of small change…

In my personal experience people very quickly realised the new interface was fine - but when you've been using a site for years you get used to it, and like how it looks. As others replied, Facebook is another great example - people complaining doesn't mean they won't end up prefering the new version.

Re: Twitters new and blazingly fast interface

#67

Post by thaumaturgy »

corin_ wrote: post #66
thaumaturgy wrote: post #65

Earlier quoted context omitted.

> ...just because people don't like it, it's neccesarily a bad move... In business, it almost always is. If your user base is uncomfortable with significant changes to your design or interface, you should take that into account. Why are you changing the design or interface? Is it really improving their experience, or is it just because you like the new one better? Why not roll out a new design in lots of small change…

In my personal experience people very quickly realised the new interface was fine - but when you've been using a site for years you get used to it, and like how it looks. As others replied, Facebook is another great example - people complaining doesn't mean they won't end up prefering the new version.

Sure, and if that's the case, then I don't see any downsides to rolling out a new design in small pieces over the course of a yearabouts, so that it doesn't annoy your users at all.

Re: Twitters new and blazingly fast interface

#68

Post by tomkarlo »

iamjustlooking wrote: post #5

Sometimes I feel like the only one who likes new twitter.

I like it as well, it has it's issues (any overhaul that large is going to have bugs relative to a design that's had significant time in production to uncover issues) and I'm always amazed that folks don't understand that if you maintain old UX indefinitely to placate a small majority of users, you end up creating technical debt that slows down product innovation.
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