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Stupid Patterns

darshit.dev

11–20 of 53 posts

Re: Stupid Patterns

#11
post #5

Not sure GDPR is related to typos or deliberate misdirection by users - though I feel your frustration. By any chance does the numeric component of your e-mail alias form a shape on the 10-key pad?

Sadly, no. I only have 2 digits on my email to form a pattern. As said in the post, the guy whose bank statements I received had 5-6 more characters than my name, and didn't even have a number in it.

Re: Stupid Patterns

#13

does this describe the various companies that phone me and then ask me to prove my identity to them?

Pet peeve of mine. Especially when it’s a bank or other finance company that really ought to know better.

Re: Stupid Patterns

#14
So, some random person had subscribed to Tata Sky (television set-top box channels subscription in India) with my mobile number. He wouldn't pay his dues on time, and Tata sky would call me every month multiple times. Their customer service would take down my request to change the number, but they never changed it.

I was able to track down his actual phone number and on Facebook. Messaged him and explained to him. He wouldn't act. He said he intentionally gave a random number since he didn't want to be bothered by their phone calls and asked me to "deal with it".

Finding no other option, I used Tata sky IVRS service calling from my mobile number(linked to his account) to subscribe to a bunch of expensive channels, totalling the monthly subscription fee to 10x of what his usual fee was.

He reached out to me requesting that he be allowed to take control of his account, as he is unable to change the phone number linked to the account, without an OTP (one time password) received on the existing number (which was my number).

Did take some sweet revenge by not responding to his request for a while, but eventually gave him the OTP after a week.

Re: Stupid Patterns

#15
post #5

Not sure GDPR is related to typos or deliberate misdirection by users - though I feel your frustration. By any chance does the numeric component of your e-mail alias form a shape on the 10-key pad?

GDPR applies for EU companies, or companies dealing with customers from the EU.

Re: Stupid Patterns

#16
post #7

Earlier quoted context omitted.

> In most cases there is no practical way to verify email addresses What's wrong with "Click the link in the email we just sent to x@x.com to verify your email"?

A malicious recipient can click the link and exploit that their email is now associated to the account of some other person.

This seems like a relatively small vulnerability in practice.

But it could be mitigated by "click the link and enter the one time code we gave you at sign-up time". Too much friction? How about "click the link on the same browser you used to sign up, and we'll verify that using a cookie we just set" - functionally equivalent and probably works for 90% of users while the rest can fall back to the one time code.

I've seen a handful of sites do something like this in practice. No idea why it's not more common: presumably most people don't roll their own verification process so if some major web frameworks adopt it we'll eventually see it more widely.

Re: Stupid Patterns

#17
Yup, had that problem with an airline. To avoid spam, I was using the + modifier — +@gmail.com — the booking form accepted it, the ticket-sending system and the account login system, didn’t.

Re: Stupid Patterns

#18
For the past year, every weekday at noon I receive an onslaught on calls for people trying to reach Humana. These are usually elderly people that report that my phone number came up on their caller ID. I have had my number for 20 years. I tried to Google my number to see if something popped up on Humana’s site but nothing. I don’t have an explanation or resolution for this behavior so I just prepare to ignore all calls starting at noon for the next hour.

Re: Stupid Patterns

#19
This has started happening to me also. Someone in my area of the country who has my same name accidentally put my email address on their registrations.

These companies aren't verifying that the email was entered correctly.

So I continue to get notices about what this person is doing even though I've reached out to the companies and this person to try to notify them of the error.

Re: Stupid Patterns

#20
post #6
post #5

Not sure GDPR is related to typos or deliberate misdirection by users - though I feel your frustration. By any chance does the numeric component of your e-mail alias form a shape on the 10-key pad?

Under GDPR, people have the right to have their PII stored accurately and can demand corrections from companies. There was a case where a bank couldn't store someone's name properly, because its legacy systems couldn't handle characters with diacritics. The customer sued, and won. https://shkspr.mobi/blog/2021/10/ebcdic-is-incompatible-with... Not a lawyer but I imagine this is a similar sort of situation and the sam…

My understanding is that the lawsuit is still ongoing. Maybe some legalese is going straight over my head, but was it ruled in favour of the plaintiff? How much was the fine? Will they have to pay it for as long as they are not able to change the customer's name?
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