Earlier quoted context omitted.
I was on a 3 hour Shinkansen trip that was 2 minutes late and the staff profusely apologized when we arrived. I have also been on a cross US Amtrak trip that was literally 30 hours late and they rationed food and the staff became increasingly rude and unhelpful.
In Wales, I've had a train scheduled for every hour that has both just not shown up and has ran straight through the station without stopping (lol). Pretty awesome watching the train you've been waiting for just sort of keep going :D. (The magic of newtown Wales!)
The worst is tho running and rushing and then finally making it into train car that turns out to be going completely wrong direction.