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UberEats took unauthorized amount (and not willing to pay it back)

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Re: UberEats took unauthorized amount (and not willing to pay it back)

#141

Post by SllX »

runnerup wrote: post #127
SllX wrote: post #116

Earlier quoted context omitted.

Even if it did, why would you want to continue a relationship with a company that has taken your money and won’t return it? Especially if they banned me from their service for getting my money back. This isn’t a complex calculus. Don’t do business with companies that steal from you, especially when they get upset that you took your money back.

This is a bit simplistic and dismissive. If Uber and Lyft both mischarge me once, I may still find myself needing at least one of them while in a potentially tight spot.

And that’s a bit hypothetical, but who you choose to do business with is your choice.

Lyft in my experience has been pretty happy to give me my money back whenever I’ve had a problem. That’s the problem the OP ran into: Uber Eats didn’t just “mischarge” him, they refused to remedy the situation claiming impotence on their part. That’s what turns it from a “mischarge” into theft, and something a chargeback is both justified for and the correct remedy to resolve the situation.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#142

Post by reaperducer »

cameronh90 wrote: post #19

UberEats are shockingly bad in my experience (London, UK). They constantly try to tempt us back with 40% promos, but we have sworn off ever using them again. Last time we used them, every driver allocated to pick up the order abandoned the delivery when they got to the restaurant. I assume something was going wrong at the restaurant. This happened maybe 10-15 times, to the point that we were joking that the restauran…

always turn up in different vehicles to what is claimed on the app

As a former Uber driver, I can tell you that in the market where I drove, this happened quite a lot. The reason is that drivers who got kicked out of Uber would then rent other people's Uber accounts, or have other people sign up for them.

Another thing I learned is that when someone is such a terrible taxi driver that they actually somehow manage to lose their hack license (I know, hard to imagine someone that bad), they just sign up with Uber. You learn this when you're hanging out at the airport staging area at slow times. There were dozens and dozens and dozens of drivers who were people that the local government wouldn't allow to drive taxis anymore.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#143

Post by atom_arranger »

spuz wrote: post #30

There is currently a thread on Reddit where hundreds are reporting having their orders cancelled but still being charged. https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... A similar thing happened to me. I still have an email that says "your order was cancelled but we'll refund you in 3 weeks". Three weeks later I still had no refund but since so much time had passed, their support refused to consider m…

I had them not deliver an order once. They kept telling me it looked like it was delivered on their end, and they refused to do anything about it. I regret not doing a chargeback.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#144

Post by colanderman »

jjulius wrote: post #89
oceanghost wrote: post #58

Earlier quoted context omitted.

I had a similar issue with GrubHub. I ordered a pizza from a local shop. Got charged for it, drove there to pick it up and the pizza shop was closed. I opened a support ticket but GrubHub kicked me out of the support chat claiming my issue had been solved, and I couldn't open a new one. I meant to file a charge-back but never got around to it.

DoorDash refused to give me my money back four years ago and I haven't used them since. I'm not normally the kind of person to constantly complain about service or ask for refunds, but there was a period of time where their service was terrible. 90-120 minutes to get food, wrong food, spills, so on and so forth. My first complaint, they gave me credit for the full order. Used that on a second order, which I ended up…

DoorDash is/was awful. I don't think I ever got warm food from them. Haven't used them in years now.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#145

Post by aronpye »

runnerup wrote: post #127
SllX wrote: post #116

Earlier quoted context omitted.

Even if it did, why would you want to continue a relationship with a company that has taken your money and won’t return it? Especially if they banned me from their service for getting my money back. This isn’t a complex calculus. Don’t do business with companies that steal from you, especially when they get upset that you took your money back.

This is a bit simplistic and dismissive. If Uber and Lyft both mischarge me once, I may still find myself needing at least one of them while in a potentially tight spot.

Is there a place on Earth where there are Ubers but no local taxis?

Re: UberEats took unauthorized amount (and not willing to pay it back)

#146

Post by runnerup »

aronpye wrote: post #145
runnerup wrote: post #127

Earlier quoted context omitted.

This is a bit simplistic and dismissive. If Uber and Lyft both mischarge me once, I may still find myself needing at least one of them while in a potentially tight spot.

Is there a place on Earth where there are Ubers but no local taxis?

Tons. One of the main problems that Uber solved was taxis who would pick you up but then refuse to take you where you wanted to go because it wasn't in a high-volume tourist area.

My friends and I played outside in the front lawn of a house in "Mid-City" district of New Orleans and called taxi cabs all day as an experiment. Every 30 minutes we'd call another taxi to come pick us up. Not one taxi arrived all day. All of them claimed they came, honked in the driveway, but no one came out. Again -- we were outside the whole day, with full view of the street and driveway.

Also, a month earlier, the only taxi driver who once did drop me off there tried to illegally charge double until I called the police, who arrived after he left.

Uber/Lyft we had no trouble with at all!

Re: UberEats took unauthorized amount (and not willing to pay it back)

#147

Post by Dylan16807 »

reaperducer wrote: post #140
Spoom wrote: post #82

Earlier quoted context omitted.

I have a coupon code that keeps showing up in my email for something like $20 off from Uber Eats. I usually use Doordash, so I don't end up using it. Eventually they send an email warning that the coupon is going to expire soon, don't let it go to waste, etc. I don't care, so it expires. Then two days later, I get another coupon code for the same offer, and the same set of emails repeat. This has repeated at least si…

This has repeated at least six times. I'm just morbidly curious how long this cycle will go. Possibly forever. This is the Bed, Bath, and Beyond advertising model. Flooding your in/mail-box with coupons is a way of keeping the brand fresh in your mind. Considering the worthlessness of the coupons, and the small number of people who use them, it's more than worth the expense.

> Considering the worthlessness of the coupons

Are there a bunch of restrictions? $20 off sure sounds pretty good.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#148

Post by kelnos »

mcguire wrote: post #84
chrischen wrote: post #25

Similar thing happened to me with Square. I used their debit card and applied a boost for grocery shopping. This promised some percent discount if I shopped at a grocery store. I did a sizable purchase (>$50) and at checkout withdrew $20 in cashback. Turned out, they had hidden conditions for denying the boost if the transaction involves cashback (no way to know this at all). I contacted support who just gave the tem…

That's the brilliant thing about being "at scale": as long as the incidents are infrequent enough that doesn't happen to essentially everyone, it's much cheaper to leave a wake of pissed-off ex-customers than it is to hire and support actual customer service.

Yep. And the thing is, despite reading all the awful shit Uber/UberEats has done in this thread, I'll continue using them, because it's convenient, and still better than most of the alternatives. (The Lyft app has decided over the past few weeks that taking my money is too difficult for it, so I'm a transportation app down at the moment.)

I feel a little bad about this, but not bad enough to change my behavior.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#150

Post by chrischen »

kelnos wrote: post #148
mcguire wrote: post #84

Earlier quoted context omitted.

That's the brilliant thing about being "at scale": as long as the incidents are infrequent enough that doesn't happen to essentially everyone, it's much cheaper to leave a wake of pissed-off ex-customers than it is to hire and support actual customer service.

Yep. And the thing is, despite reading all the awful shit Uber/UberEats has done in this thread, I'll continue using them, because it's convenient, and still better than most of the alternatives. (The Lyft app has decided over the past few weeks that taking my money is too difficult for it, so I'm a transportation app down at the moment.) I feel a little bad about this, but not bad enough to change my behavior.

At some point the reputation precedes the company. I think Google has abused customers at edge cases enough that people think twice about their consumer paid product offerings.
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