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> We understand you are not happy with your recent experience > [Tick] no response needed! I think companies really shoot themselves in the foot with responses like this. Surely it’s worth 4 bucks to avoid the potential PR shitstorm.
It is like saying that people outraged by FB will change anything. What are you going to do? Move to TikTok?
Thought it was going to be that post about the resturant that cancelled and Uber Eats took the money anyways, funny that it happened more than once
I believe the case you are describing happened with Just-Eat.
Earlier quoted context omitted.
Risk being banned from a service that stole your money and refused to give it back? You chargeback and move on with your life.
Yeah, this is a slam-dunk chargeback; the user has documented the disparity and documented their attempt at going through the businesses’ preferred channel. Assuming that what’s presented is true, of course. I guess chargebacks are less of a thing in the UK?
These big companies power themselves by automation, losing sight of the fact that they should be designed to serve humans, not harvest nickel and dimes off of them. It's so easy for them to profit off of massive scale but they can't find any port of the budget to cover their own programming errors and bugs (as rarely as they do occur)??? It's easy to prosecute companies on egregious scams, but these small programming errors that probably affect a non-trivial amount of customers in small ways probably add up to big scams in scale but fly under the radar.
https://www.reddit.com/r/assholedesign/comments/rj0a19/made_...
> Bill's Kitchen couldn't complete your order and has to cancel. We're sorry we couldn't complete your order this time but thanks for continuing to support restaurants.
> You'll still be charged
Commenters are saying this is flat-out illegal and OP should contact their bank.
Earlier quoted context omitted.
Risk being banned from a service that stole your money and refused to give it back? You chargeback and move on with your life.
Yeah, this is a slam-dunk chargeback; the user has documented the disparity and documented their attempt at going through the businesses’ preferred channel. Assuming that what’s presented is true, of course. I guess chargebacks are less of a thing in the UK?
This is the one thing I cannot wrap my head around. How does anyone make any money on orders this low? Based on the screenshot the total was 12.28. UberEats takes 1.00 for a fee and I think some from the vendor. The delivery person gets 1.29. Does UberEats pay a minimum for the delivery to the delivery person and the tip is addtional? If so, whose end does it come out of? Are the delivery services trying to make it u…
[1] https ://nymag.com/intelligencer/2020/08/if-uber-eats-isnt-profitable-now-when-can-it-be.html
> We understand you are not happy with your recent experience > [Tick] no response needed! I think companies really shoot themselves in the foot with responses like this. Surely it’s worth 4 bucks to avoid the potential PR shitstorm.
Oligopoly. There are very few popular food delivery services. If you are petty over 4 bucks, you end up cooking at home. It is like saying that people outraged by FB will change anything. What are you going to do? Move to TikTok?
https://www.reddit.com/r/assholedesign/comments/rj0a19/made_...
A similar thing happened to me. I still have an email that says "your order was cancelled but we'll refund you in 3 weeks". Three weeks later I still had no refund but since so much time had passed, their support refused to consider my complaint. After trying everything I could think of I eventually reversed the charge with my bank which took another 4 weeks or so. Then shortly after that I tried to book a taxi through Uber (not UberEats) and was unexpectedly charged the original amount for my cancelled food order. Again I had to get that amount refunded through my bank which again took weeks.
Most people will not bother to get their money back. Uber's business model is literal theft.