I laughed out loud when I saw the last email on the page misspells Evan's name as "Even"- as someone named Evan who gets people misspelling my name that way constantly.
Discourage use of Mailgun as a mail provider
71–80 of 99 posts
Re: Discourage use of Mailgun as a mail provider
#72Evan, your response was needlessly rude, and if I were Mailgun I'd let you go as a customer. The idea that you'd drop a company over this is overly dramatic. I would encourage you to be nicer to relatively low-level employees, and Joe did seem reasonably knowledgeable about Mailgun's processes
Which of the two responses do you find needlessly rude? To me they come off as curt certainly (which is a reasonable response to unsolicited mail), but not rude.
Re: Discourage use of Mailgun as a mail provider
#73Earlier quoted context omitted.
I don't think I'd be happy if sales people had access to the recipient domains of my outbound emails, which seems to be suggested?
Except in this case, Mailgun is supposed to have access to this information. This is what they are used for. This sort of email from Mailgun is one of the reason you use them as a service. This comment[1] explains more, but the tl;dr is that the issues the person was emailing about are things they should be emailing about. It's actually more concerning that Evan doesn't understand what he's paying for. If he was real…
I’m not sure sales should have access to that information rather than support. Of course someone needs access to that information to make sure the service is working, but using that info in a sales pitch seems wrong.
Re: Discourage use of Mailgun as a mail provider
#74I discourage using them because they never seem to be able to deliver to hotmail addresses.
Re: Discourage use of Mailgun as a mail provider
#75what is the male equivalent of Karen?
Would you please stop posting unsubstantive and/or flamebait comments? It's not what this site is for, we ban accounts that do it repeatedly, and I just had to ask you about this elsewhere (https://news.ycombinator.com/item?id=29539111). Moreover, we've had to ask you about it repeatedly in the past before this.
If you wouldn't mind reviewing https://news.ycombinator.com/newsguidelines.html and taking the intended spirit of the site more to heart, we'd be grateful.
Re: Discourage use of Mailgun as a mail provider
#76what is the male equivalent of Karen?
A decent chunk of HN commentators?
"Please don't sneer, including at the rest of the community."
Re: Discourage use of Mailgun as a mail provider
#77This Evan guy reminds me of the worst customers I have: rude, know-it all, overreacting. Just because you're a customer you're not entitled to be an ass.
Of course they have data about the customer performance, it's part of their job, it doesn't mean it has access to private data.
Re: Discourage use of Mailgun as a mail provider
#78Earlier quoted context omitted.
Counterpoint is that Mailgun likely had flagged the account (80% deliverability is bad) and wanted to open a line of communication without coming across as hostile. It wasn't a sales opportunity, it was a "you need to improve" email wrapped in a friendly opening. Evan then replied taking a hostile footing, which resulted in the sale rep backing up his opening with a list of agenda items (list cleaning, dedicated IP a…
Was it 80%* or 96%? Was Phacility paying for a dedicated IP or not? If someone from a company is lying to you then is this really an overreaction? (*Was 80% cherry-picked from a particular domain and so used in a purposefully misleading way? Should a sales rep have access to that sort of data anyway?)
Perhaps only one of the numbers includes sending attempts to addresses already blocked by mailgun (e.g. due to a previous bounce).
Re: Discourage use of Mailgun as a mail provider
#79As possible explanation of the initial response, I understand the frustration as I get dozens of these 'how does Tuesday at 3', 'time for a call next week?', etc emails every week as part of sleazy companies' spam email drip campaigns to more than one of my email accounts. That said, continuing to send email to 30,000 suppressed email addresses means you need to spend some time cleaning out old emails from your list. I do this semi-regularly for the confirmed opt-in list for PortableApps.com which is sent via mailgun.
Re: Discourage use of Mailgun as a mail provider
#80Does not admire Evans. Unclear axe wielding. If you really want help be specific. Mailgun is not a very good service in general from my experience but it works. A good alternative if price is relevant.