Tragic story – AWS hacked account

My son got into an accident last August and suffered a severe traumatic brain injury that left him hospitalized for months.

In that time, I received an email from AWS warning me that my account had been hacked.

It goes without saying that I didn't check my emails daily when my son was dying.

That very small account (*$20/month) turned into several thousand dollars.

I contacted AWS for assistance. Although they acknowledged that my account had been hacked, they refused to waive the bill and demanded full payment.

If you were in my position, what would you do?

I had 6 agents in total. They were all tone deaf. It feels like I am corresponding with a bot.

As far as I know, AWS does not take debts to court.

Just remove the credit card from the account and let them suspend it indefinitely. Beware that you will lose anything you had stored on the account.

If you really need Amazon, set up a new account with a new email address, although I'd stay away from AWS.

It is called recurring payment scam. Amazon chose to extend credit by letting your account build up instead of suspending your account. You did not ask for a thousands of dollars credit line.

I would write a letter to your state attorney generals office telling them that scamazon web services is running a recurring payment scam in your state. Probably the AWS managers running this are foreigners and dont give a shit about this country's laws.

I also recommend removing all payment methods and forgetting about Amazon.

Just make sure to store any emails and support protocols that indicate that the account was recognized as hacked. This will be important if you ever have to deal with the debt in mediation/court.