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Twitter shutting down acquired service Quill with 4 day notice and no DM export

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Re: Twitter shutting down acquired service Quill with 4 day notice and no DM export

#21

Post by halfmatthalfcat »

mohanmcgeek wrote: post #19
exportedm wrote: post #14

Earlier quoted context omitted.

According to other tweets: the export does not include Direct Messages which is what some companies use (almost) exclusively, meaning they cannot export 99% of their content. https://twitter.com/rdjpalmer/status/1468526843129208834

This isn't possible on slack either. We lost messages from even private channels, let alone direct messages when we migrated

I believe there is a channel that you can explicitly request PMs however it’s subject to review, assuming its along security/privacy lines.

Re: Twitter shutting down acquired service Quill with 4 day notice and no DM export

#22

Post by pc86 »

chinathrow wrote: post #13
bthrn wrote: post #8

Earlier quoted context omitted.

A contract’s a contract and if they agree to something, it’s enforceable. For example — it’s not uncommon when adopting a dog to sign a contract agreeing you will walk it N times a week, or never leave it unattended in public, etc.

Yeah but who would enforce a contract in such a case? The previous owners, working now at Twitter?

Yes

Re: Twitter shutting down acquired service Quill with 4 day notice and no DM export

#23

Post by brendoelfrendo »

ericlewis wrote: post #16
exportedm wrote: post #14

Earlier quoted context omitted.

According to other tweets: the export does not include Direct Messages which is what some companies use (almost) exclusively, meaning they cannot export 99% of their content. https://twitter.com/rdjpalmer/status/1468526843129208834

I think this is a pragmatic decision. Direct messages are somewhat private (though I do understand that is not always the case with companies). It seems to me to be a privacy / security thing. I am not aware of any companies who solely use DMs, I am sure they exist. But the point of Quill was to not lock up information in DMs and to better organize channels. I would think users of Quill most likely did not solely use…

Companies with data retention requirements might be legally obligated to keep those DMs, and I don’t see how Quill would be unaware of that. Either they’re confident that none of their clients have such a need or they decided that it would be too hard to export DMs with 4 days notice and said “meh.”

Re: Twitter shutting down acquired service Quill with 4 day notice and no DM export

#24

Post by hagbard_c »

News like this should really be followed by something along the lines of...

Quill users leaving Twitter with others following suit - largest loss in active users in the history of the service, loss of network effect spells disaster for the bird's future

Alas, the sheep remain docile as long as they get their daily servings of outrage-in-200-characters-or-less.

Why does anyone use Twitter? What is the appeal, other than the named outrage factor? As far as I can see it is the modern equivalent of the stockade where the populace gets to throw rotten tomatoes against heretics and dissenters, patting each other on the back for their perceived loyalty to The Cause™. Just ditch the damn bird, that thing don't fly.

Re: Twitter shutting down acquired service Quill with 4 day notice and no DM export

#26

Post by ipaddr »

brendoelfrendo wrote: post #23
ericlewis wrote: post #16

Earlier quoted context omitted.

I think this is a pragmatic decision. Direct messages are somewhat private (though I do understand that is not always the case with companies). It seems to me to be a privacy / security thing. I am not aware of any companies who solely use DMs, I am sure they exist. But the point of Quill was to not lock up information in DMs and to better organize channels. I would think users of Quill most likely did not solely use…

Companies with data retention requirements might be legally obligated to keep those DMs, and I don’t see how Quill would be unaware of that. Either they’re confident that none of their clients have such a need or they decided that it would be too hard to export DMs with 4 days notice and said “meh.”

If they are legally required for data retention why did they use this product in the first place?

Re: Twitter shutting down acquired service Quill with 4 day notice and no DM export

#27

Post by anaisbetts »

mohanmcgeek wrote: post #19
exportedm wrote: post #14

Earlier quoted context omitted.

According to other tweets: the export does not include Direct Messages which is what some companies use (almost) exclusively, meaning they cannot export 99% of their content. https://twitter.com/rdjpalmer/status/1468526843129208834

This isn't possible on slack either. We lost messages from even private channels, let alone direct messages when we migrated

It is if you pay them enough (i.e. you have a Plus or Enterprise Grid account)

Re: Twitter shutting down acquired service Quill with 4 day notice and no DM export

#29

Post by throwaway19937 »

ipaddr wrote: post #26
brendoelfrendo wrote: post #23

Earlier quoted context omitted.

Companies with data retention requirements might be legally obligated to keep those DMs, and I don’t see how Quill would be unaware of that. Either they’re confident that none of their clients have such a need or they decided that it would be too hard to export DMs with 4 days notice and said “meh.”

If they are legally required for data retention why did they use this product in the first place?

Here are a few possible explanations based on my experience at various employers.

1. Departments/divisions have their own budgets; Quill was purchased before security or compliance was involved.

2. Quill was deployed or piloted for a group without retention requirements then escaped into the wild. Security or compliance wasn't involved until it was in use company wide.

3. A client required using Quill so the usual compliance requirements were waived.

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