> Groups never admit failure.
> A group will never admit they were wrong.
I liked this essay, but it seems like they combined these two observations together with their example about the non-profit. Failure and wrongness are not the same thing.
In their main example, it seems like the company did not admit when they had failed at their goals, and the solution to that is to measure the goals and be accountable. But they also did not question whether those goals were the wrong ones to pursue in the first place. Metrics would not improve that, and many for-profit companies run into that reality even while improving their KPIs quarter over quarter.
I would have liked that distinction to be teased out a little more.
In my experience, it's way easier to get a group to admit they have failed. Failure, after all, is only temporary, and often a reason to raise more funding. What's hard is to get groups to say "we need to question if we're working on the right problem", because that is an existential threat to the organization itself. People will fight hard not to change that: "It is difficult to get a man to understand something, when his salary depends on his not understanding it," etc. etc.