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AWS us-east-1 outage

status.aws.amazon.com

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Re: AWS us-east-1 outage

#532
I just walked into the Amazon Books store at our local mall. They are letting everyone know at the entrance that “some items aren’t available for purchase right now because our systems are down.”

So at least Amazon retail is feeling some of the pain from this outage!

Re: AWS us-east-1 outage

#533

Earlier quoted context omitted.

Well, the narrative is sort of what Amazon is asking for, heh? The whole us-east-1 management console is gone, what is Amazon posting for the management console on their website? "Service degradation" It's not a degradation if it's outright down. Use the red status a little bit more often, this is a "disruption", not a "degradation".

I've always wondered why services are not counted down more often. Is there some sliver of customers who have access to the management console for example? An increase in error rates - no biggie, any large system is going to have errors. But when 80%+ of customers loads in the region are impacted (cross availability zones for whatever good those do) - that counts as down doesn't it? Error rates in one AZ - degraded.…

yes there were. I'm from central europe and we were at least able to get some pages of the console in us-east-1 -but i assume this was more caching related. Even though the console loaded and worked for listing some entries - we weren't able to post a support case nor viewing SQS messages etc.

So i aggree that degraded is not the proper wording - but it's / was not completly vanished. so.... hard to tell what is an common acceptable wording here.

Re: AWS us-east-1 outage

#534
post #322

Earlier quoted context omitted.

In my experience, despite whatever is published, companies will private acknowledge and pay their SLA terms. (Which still only gets you, like, one day's worth of reimbursement if you're lucky.)

Retail SLAs are a small risk compared to the enterprise SLAs where an outage like this could cost Amazon tens of millions. I assume these contracts have discount tiers based on availability and anything below 99% would be a 100% discount for that bill cycle.

But those enterprise SLAs are the ones they'll be paying out. Retail SLAs are the ones that you'll have to fight for.

Re: AWS us-east-1 outage

#535
post #517

Earlier quoted context omitted.

That's shockingly stupid. I also worked for a major Walmart IT services vendor in another life, and we always had to be careful about how we handled them, because they didn't always show a lot of respect for vendors. On another note, thanks for building some awesome stuff -- walmart.com is awesome. I have both Prime and whatever-they're-currently-calling Walmart's version and I love that Walmart doesn't appear to mix…

What's a "bin" in this context?

I believe he means a literal bin. E.g. Amazon takes products from all their sellers and chucks them in the same physical space, so they have no idea who actually sold the product when it's picked. So you could have gotten something from a dodgy 3rd party seller that repackages broken returns, etc, and Amazon doesn't maintain oversight of this.

Re: AWS us-east-1 outage

#539
post #517

Earlier quoted context omitted.

That's shockingly stupid. I also worked for a major Walmart IT services vendor in another life, and we always had to be careful about how we handled them, because they didn't always show a lot of respect for vendors. On another note, thanks for building some awesome stuff -- walmart.com is awesome. I have both Prime and whatever-they're-currently-calling Walmart's version and I love that Walmart doesn't appear to mix…

What's a "bin" in this context?

Literally just a bin in a fulfillment warehouse.

An amazon listing doesn't guarantee a particular SKU.

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