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AWS us-east-1 outage

status.aws.amazon.com

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Re: AWS us-east-1 outage

#133

Earlier quoted context omitted.

Is this true or a joke? This sort of policy is how you destroy trust.

From what I've heard it's mostly true. Not only the CEO but a few SVPs can approve it, but yes a human must approve the update and it must be a high level exec. Part of the reason is because their SLAs are based on that dashboard, and that dashboard going red has a financial cost to AWS, so like any financial cost, it needs approval.

I wonder how well known this is. You'd think it would be hard to hire ethical engineers with such a scheme in place and yet they have tens of thousands.

Re: AWS us-east-1 outage

#134

Earlier quoted context omitted.

Are they lying, or just prioritizing their own services?

amazon.com seems to be having problems too. I get something went wrong to a new design/layout which I assume is either new or a fail safe.

Looks okay right now to this UK user of amazon.co.uk

Re: AWS us-east-1 outage

#137

Earlier quoted context omitted.

From what I've heard it's mostly true. Not only the CEO but a few SVPs can approve it, but yes a human must approve the update and it must be a high level exec. Part of the reason is because their SLAs are based on that dashboard, and that dashboard going red has a financial cost to AWS, so like any financial cost, it needs approval.

Being dishonest about SLAs seems to bear zero cost in this case?

It's not really dishonest though because there is nuance. Most everything in EC2 is still working it seems, just the console is down. So is it really down? It should probably be yellow but not red.

Re: AWS us-east-1 outage

#138
post #13

I love that every time this happens, 100% of the services on https://status.aws.amazon.com are green.

The problem being that often times you can't actually update the status page. Most internal systems are down.

We can't even update our product to say it's down, because accessing the product requires a process that is currently dead.

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