Earlier quoted context omitted.
>It's far from clear that a manual review process capable of handling billions of users and reliably producing the correct outcome is even possible at any kind of plausible cost. I would hope that the reason that scaling is hard is because violators would spam the system. If there really are so many legitimate users losing access, then this is a huge problem that we need to hold companies legally accountable for. Wha…
> … this is a huge problem that we need to hold companies legally accountable for. Legally accountable for what ? They do not owe anyone free access to their service. If you're a paying subscriber then they do owe at least their choice of a refund or continued service until the end of the current subscription period—unless they can demonstrate that you were the one that broke the contract—but they are have no obligat…
The legally accountable for providing a product that doesn't cause undue harm to the population.
> They do not owe anyone free access
I pay for services from Google, so does the entire customer base of the play store. The user in the published article was a paying YouTube music customer.
> but they are have no obligation to let you renew,
I would disagree. When companies are allowed to become large enough that they have a significant effect on the ability for alternatives to compete in the marketplace, they assume an obligation to provide access to that marketplace to everyone. I absolutely do not buy that large service providers have the right to deny service to someone simply because they don't like them.
Additionally, when you form a business relationship, even when that relationship consists of exchanging your product for their data, there is am entirely reasonable expectation that the relationship won't be severed without cause. This is an expectation that enables commerce and it is to the benefit of a nation to enable those expectations where possible.