The problem is that this does not happen often enough to be of any relevance so they simply and literally don't care, even if you are a paying customer. It's a valid reason not to use any Google services anymore, though. That won't harm Google nor will they change anything (the "no relevance" argument) but at least you get to sleep well at nights knowing you'll still have access to your "life" the next morning.
Isn't it just incredibly sad that one of the top 5 companies in our industry has this way of operating? And is it really true that there are not enough engineers and product people reading stories like this and have a bit of that good old "Focus on the user and all else will follow" to make the system more humane?
I'm sure they exist, they are just too busy playing the 'stay out of the bottom 10% of automatic layoffs' game.