Ex-Ubiquiti employee here. Nick Sharp wasn't just a senior software engineer. He was the Cloud Lead and ran the whole cloud team. His LinkedIn profile will confirm it. This is why he had access to everything. Nick had his hands in everything from GitHub to Slack and we could never understand why or how. He rose to power in the company by claiming to find a vulnerability that let him access the CEO's personal system,…
Is this why Ubiquiti quality has fallen over the last ~2 years? I went all-in on Ubiquiti almost 3 years ago and I’ve been less than thrilled with the quality and level of support. This chaos that you say happened seems to line up with what I was seeing as a customer but everyone has been shocked at how UI has dropped in terms of quality.
Personally, I would argue that Ubiquiti handled the pandemic much better than other companies. Take the Cloud Key firmware: Back when it was first released, the thing was so unstable it had to be reset every few weeks. Every firmware update required a factory reset. Nowadays, it's solid. Even flashing beta builds is a smooth, issue-free process. Features like person and vehicle detection in their Protect lineup are a much welcome addition, as is the revamp of the Protect app. All of this happened during the pandemic.
I know people whine about how Ubiquiti unified everything under a global login, but come on.. if it works, it works. It's hardly a reason to bash Ubiquiti because you're upset you temporarily have to sign into ui.com.
Now, maybe they are putting more effort into Protect than they are into the network side of things. I don't know, because I primarily use them for Protect. With that being said, I'm fairly satisfied.