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Privacy.com Reissuing All Cards

support.privacy.com

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Re: Privacy.com Reissuing All Cards

#51

Post by chuckdotis »

aaomidi wrote: post #48
chuckdotis wrote: post #37

I got this message last night. I started the process to reissue the cards, but I was immediately asked to provide my social security number. Privacy.com already has my bank account number and routing details, but TBH I'm not super comfortable providing even more personal info such as my SSN. Privacy.com has been an amazing service, and although I'll likely cave to their request for my SSN, I'm not all that happy abou…

If it makes you feel better, your SSN is dumped into thousands of leaks already, most likely.

> If it makes you feel better, your SSN is dumped into thousands of leaks already, most likely.

Actually, this reminder does make me feel slightly better about giving my SSN to Privacy.com.

Re: Privacy.com Reissuing All Cards

#53

Post by mnisjk2 »

Hi all - I’m one of the founders at Privacy. I’d like to provide more context on why we’re asking customers to reissue cards.

In an attempt to stay current with changes in card network and bank requirements, we spent the better part of this year investigating product adjustments and determined that changing our cards from prepaid debit to charge cards is the best option to preserve the customer experience. I recognize reissuing cards can be a pretty big inconvenience - this isn’t a decision we took lightly. The silver lining is that this should improve merchant acceptance and provide a better overall customer experience.

Functionally, cards will continue to operate exactly as they always have - no fees, no interest, no selling of your data, and no impact to your credit score.

Re: Privacy.com Reissuing All Cards

#54

Post by chaikasumu »

chuckdotis wrote: post #37

I got this message last night. I started the process to reissue the cards, but I was immediately asked to provide my social security number. Privacy.com already has my bank account number and routing details, but TBH I'm not super comfortable providing even more personal info such as my SSN. Privacy.com has been an amazing service, and although I'll likely cave to their request for my SSN, I'm not all that happy abou…

Maybe it's because you have your funding source as your bank account, but I was never asked to provide my SSN with a debit card funding source.

Re: Privacy.com Reissuing All Cards

#55

Post by Kye »

mnisjk2 wrote: post #53

Hi all - I’m one of the founders at Privacy. I’d like to provide more context on why we’re asking customers to reissue cards. In an attempt to stay current with changes in card network and bank requirements, we spent the better part of this year investigating product adjustments and determined that changing our cards from prepaid debit to charge cards is the best option to preserve the customer experience. I recogniz…

Is this rolling out slowly, or did I join after this was already implemented for new cards? I see no cards on privacy.com/reissue and haven't gotten any notifications. I signed up in October.

Re: Privacy.com Reissuing All Cards

#56

Post by dylan604 »

donmcronald wrote: post #5
m0ngr31 wrote: post #3

Earlier quoted context omitted.

Always bugged me when I tried to use a Privacy card on Digital Ocean

I thought DO had an option to prepay via Paypal.

If you're trying to use something like Privacy.com, it's probably because you don't want to have your details shared with others. Using PayPal is not going to to that.

Re: Privacy.com Reissuing All Cards

#57

Post by fragmede »

mnisjk2 wrote: post #53

Hi all - I’m one of the founders at Privacy. I’d like to provide more context on why we’re asking customers to reissue cards. In an attempt to stay current with changes in card network and bank requirements, we spent the better part of this year investigating product adjustments and determined that changing our cards from prepaid debit to charge cards is the best option to preserve the customer experience. I recogniz…

Why force the change onto customers though? Most people understand the difference between a debit card and a credit card, and as someone who's had Privacy.com cards denied because it was a prepaid MC debit card and not a real CC, I've experienced what the problem was. But for merchants where the prepaid debit card works, why can I not continue using that card number there?

Privacy.com is a wonderful service, but it already automatically locks to the first merchant the card is used on. If it's already working for that merchant, Why do I have to change the card number? Use the credit card updater mechanism (the same mechanism for when a CC gets stolen but my Netflix keeps working and they get the new number somehow) for all merchants that support that - that should keep the customer load down.

Re: Privacy.com Reissuing All Cards

#58

Post by chuckdotis »

chaikasumu wrote: post #54
chuckdotis wrote: post #37

I got this message last night. I started the process to reissue the cards, but I was immediately asked to provide my social security number. Privacy.com already has my bank account number and routing details, but TBH I'm not super comfortable providing even more personal info such as my SSN. Privacy.com has been an amazing service, and although I'll likely cave to their request for my SSN, I'm not all that happy abou…

Maybe it's because you have your funding source as your bank account, but I was never asked to provide my SSN with a debit card funding source.

> Maybe it's because you have your funding source as your bank account I originally had it tied to a debit card, but for some reason Privacy.com forced me to provide a bank account about a year after I started it. I asked support why and they couldn't give me a good answer other than my credit union is no longer supported (though I think the agent I spoke with was blowing smoke and it might have had something to do with my always-on VPN).

Have you been asked to provide an SSN with the latest change?

Re: Privacy.com Reissuing All Cards

#60

Post by nikolay »

mnisjk2 wrote: post #53

Hi all - I’m one of the founders at Privacy. I’d like to provide more context on why we’re asking customers to reissue cards. In an attempt to stay current with changes in card network and bank requirements, we spent the better part of this year investigating product adjustments and determined that changing our cards from prepaid debit to charge cards is the best option to preserve the customer experience. I recogniz…

I have hundreds of cards! Why are you forcing me to do this?! I have no time! Honestly, I'd probably just move to my main card, which almost never changes! Tomorrow you may decide to do something again! I really don't have time to babysit this! You should grandfather all cards and allow customers to change them if they want, otherwise, they should be valid till their expiration date! You're asking us to do a lot of work during the holiday season - this is crazy, really!
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