That you can’t see the price of the subscription up front is damning. I can’t stand that about enterprise software, but that being opaque in b2c pricing is unforgivable.
The reMarkable as a notebook and eBook reader
71–80 of 283 posts
Re: The reMarkable as a notebook and eBook reader
#72Earlier quoted context omitted.
> You can go into settings and enable ssh Until they disable it via an update because their cloud offering isn't making them enough money?
I would be genuinely curious to know how many people do ssh based tricks instead of paying for a subscription. Is it really worth pushing away your initial tech-savvy crowd for those couple of people that are not annoyed enough to leave?
Surely it isn't, but it would hardly be the first time a company did something in that boneheaded vein.
Re: The reMarkable as a notebook and eBook reader
#73Earlier quoted context omitted.
Don't install updates then! I don't understand this line of logic - you don't want ongoing service but you're using the ongoing service to get updates?
Do you suggest to also avoid security updates? Does not sound like a good advice. For this reason, I prefer devices running exclusively free software. I can be sure that I will always own them and that security updates will never end, if the device is still used by the community. Debian clearly separates security and non-security-related updates. I wish more projects did that.
I thought you didn't want ongoing service? You want them to keep working on updates for your device but you don't want to keep paying them?
> I can be sure that I will always own them and that security updates will never end, if the device is still used by the community.
How do you ensure that someone else will write a security patch for you?
Re: The reMarkable as a notebook and eBook reader
#74Earlier quoted context omitted.
If you read everyone else's comments, you can use it without the cloud service.
But can I be sure that an update can't change that?
> Don't install updates then! I don't understand this line of logic - you don't want ongoing service but you're using the ongoing service to get updates?
For example, one might want to get security updates.
Re: The reMarkable as a notebook and eBook reader
#75Note that the author receives $40 when you buy a reMarkable using the provided link. I've been using a reMarkable for some weeks on the job, and I'm generally satisfied. However, the reMarkable is not a proud linux computer. When changing to the subscription model, they introduced new Terms of Services. Among others, these prohibit reverse engineering the cloud API. Upon request, a customer service employee who had c…
I just discovered earlier today that my reMarkable 2 screen is broken after sitting on a shelf unused for a month or two. Suffice it say it was the worst part of my day and I even had flashes of conspiracy theory (now, really? right after a 1 year warranty expires?) especially since I don't remember touching it or placing anything on it in a long while even though I know I must have tossed something heavy on it for t…
> and I even had flashes of conspiracy theory (now, really? right after a 1 year warranty expires?
Not sure it could change anything to you but reMarkable is a EU company where the minimum legal warranty is of two years. Which implies :
- that even if they were evil (which I'm sure they aren't), they wouldn't intentionally produce devices that last less than two years.
- that it's not impossible that you could get a two year warranty, but they probably have different terms for US sales. But it's worth checking.
Re: The reMarkable as a notebook and eBook reader
#76Earlier quoted context omitted.
That's not how recurring billing works. You have to remember to cancel those, which is half the business model.
You have to cancel something that you don't want to pay? Ok I'm not sure that's the huge hardship you think it is.
The larger point is that this is kind of like how a gym wants paying customers that don't show up too often or a flight operator over sells seats betting some flyers don't make it.
It's a business that is subsidised by the ever increasing busyness of life and rising rates of executive dysfunction (there's a population that struggles to keep up with admin tasks on a neurological level and it's biologically determined)
They have an incentive to get as many paying customers as possible but not necessarily turn them into engaged users. It can come too close to a racket depending on how discerning of a consumer you are
Re: The reMarkable as a notebook and eBook reader
#77Good luck ever getting a warranty or return done on these. Look around at their support. It’s awful. I had to file a dispute after they wouldn’t provide a refund for my return after nearly 30 days of non-movement of the return (their label, their shipping carrier). I would strongly caution you run away. Worst customer support I’ve ever experienced. Edit: I will never understand people that downvote a warning like thi…
Can you provide more details? It's a bit unclear what happened. You bought it, asked for a return, and then what? I don't know what non-movement means.
They provided the label and picked the carrier (DHL). DHL picked the package up and promptly lost it or forgot about it or whatever happens with shipping companies that are trash.
I waited about 2 weeks before I complained because COVID and all that. After 3 weeks of absolutely zero package movement (stuck in the same location) they refused to give a refund. I filed a dispute and finally got my refund after it sat around in a shipping facility for over a month.
The entire time Remarkable provided incorrect and misleading instructions for my return. Often calling it a replacement. At one point their service manager actually said they were refunding me and then about 30 minutes later retracted it and said they’d only refund me when they had the return in their hands.
I provided a full timeline of their horrible support to my credit company, I can dig that up if you want the full rundown on their awful handling of a simple return.
Re: The reMarkable as a notebook and eBook reader
#78> They are moving towards a subscription model. This is the biggest minus point for me. I want devices that I own, that I can use like I want to. I don't want to be caught in another cloud and pay monthly for something I don't want to use. Currently I'm looking into getting a device from Onyx, because those support the Android App Stores, so I could set it up with Notion or my Nextcloud probably. Remarkable seems to…
The subscription mode is for syncing your content on their cloud storage. One of the nice features of the remarkable device is that they allow you to ssh on the device and run your software on it. There is a community who builds various tools that run on the device. I didn't check recently but I'm pretty sure you have one or more open options to sync your content to your remote storage of choice.
The subscription mode is likely primarily there for syncing their bank account with bank accounts of VCs who price everything in multiples of monthly recurring revenue. Probably not gonna end well.
Re: The reMarkable as a notebook and eBook reader
#79> They are moving towards a subscription model. This is the biggest minus point for me. I want devices that I own, that I can use like I want to. I don't want to be caught in another cloud and pay monthly for something I don't want to use. Currently I'm looking into getting a device from Onyx, because those support the Android App Stores, so I could set it up with Notion or my Nextcloud probably. Remarkable seems to…
> edit: lots of people mentioning that you have SSH on the Remarkable. Good thing, but fiddling with shell scripts (yeah, no big deal for others, new for me) to sync with a cloud service of your choice... not sure I want that.
I mean, yeah, as much as it sounds fun, I pay for things like this to have more time/ease doing other stuff (drawing, taking notes, etc), so this seems to defeat the point.
iPad Pro + paperwhite + concepts and procreate does the job for me for that specific reason. I know that otherwise I’d get derailed and just start hacking things together instead of doodling
Re: The reMarkable as a notebook and eBook reader
#80Earlier quoted context omitted.
But can I be sure that an update can't change that?
> Don't install updates then! I don't understand this line of logic - you don't want ongoing service but you're using the ongoing service to get updates? For example, one might want to get security updates.
> one might want to get security updates
So you do want an ongoing service, you just don't want to pay for it?