Think Different – Think Users
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Think Different – Think Users
1–10 of 26 posts
Re: Think Different – Think Users
#2I think it's interesting to see Apple's old slogan mentioned since Apple, and most big tech companies, are fairly user-hostile these days. They can spy on the user, roll out buggy software, lock down what the user can do, use vendor lock-in, have poor tech support, etc. And this is all because they're big enough that users don't have sufficient choice.
I sure hope some of these startups will take this to heart and serve the users.
Re: Think Different – Think Users
#3[deleted]
Re: Think Different – Think Users
#4I think it's interesting to see Apple's old slogan mentioned since Apple, and most big tech companies, are fairly user-hostile these days. They can spy on the user, roll out buggy software, lock down what the user can do, use vendor lock-in, have poor tech support, etc. And this is all because they're big enough that users don't have sufficient choice. I sure hope some of these startups will take this to heart and se…
>.. roll out buggy software,
I’ll pick on this one point. Software quality is infinitely better than it was in years past. My phone has an uptime more than windows 95´s theoretic maximum of 49.7 days. I never made it anywhere close to that because of crashes and bsod. Word crashing was a frequent experience. We all just knew to save constantly and reflexively.
Phones have uptimes larger than old conservative Unix workhorses
Re: Think Different – Think Users
#5I think it's interesting to see Apple's old slogan mentioned since Apple, and most big tech companies, are fairly user-hostile these days. They can spy on the user, roll out buggy software, lock down what the user can do, use vendor lock-in, have poor tech support, etc. And this is all because they're big enough that users don't have sufficient choice. I sure hope some of these startups will take this to heart and se…
> have poor tech support
I think Apple not only has much better customer support than other FAANG's, I think they have objectively great customer service. If you have a weird issue with your hardware, Apple will almost always blindly give you a replacement. I mean, hell; you even have a brick-and-mortar store to go to and get help. Apple's software in recent years has frustrated enthusiasts, but I think the average user actually likes the aggressive simplification of UI and paring down of power-user features. There are definitely bugs, I can't argue that, and average users definitely run across them; but I'm not sure my aunt has the same perception of Apple's software quality as I do. In general, I think Apple makes things that people want to buy; if they were truly user-hostile, the balance sheet wouldn't look the way it does.
Re: Think Different – Think Users
#6I think it's interesting to see Apple's old slogan mentioned since Apple, and most big tech companies, are fairly user-hostile these days. They can spy on the user, roll out buggy software, lock down what the user can do, use vendor lock-in, have poor tech support, etc. And this is all because they're big enough that users don't have sufficient choice. I sure hope some of these startups will take this to heart and se…
> have poor tech support I think Apple not only has much better customer support than other FAANG's, I think they have objectively great customer service. If you have a weird issue with your hardware, Apple will almost always blindly give you a replacement. I mean, hell; you even have a brick-and-mortar store to go to and get help. Apple's software in recent years has frustrated enthusiasts, but I think the average u…
Multi day and multi week repairs, with no recourse, aren't great support
Nor are arbitrary appstore rejections with little power to appeal
Re: Think Different – Think Users
#7Earlier quoted context omitted.
> have poor tech support I think Apple not only has much better customer support than other FAANG's, I think they have objectively great customer service. If you have a weird issue with your hardware, Apple will almost always blindly give you a replacement. I mean, hell; you even have a brick-and-mortar store to go to and get help. Apple's software in recent years has frustrated enthusiasts, but I think the average u…
Multi day and multi week repairs, with no recourse, aren't great support Nor are arbitrary appstore rejections with little power to appeal
[deleted]
Re: Think Different – Think Users
#8Earlier quoted context omitted.
> have poor tech support I think Apple not only has much better customer support than other FAANG's, I think they have objectively great customer service. If you have a weird issue with your hardware, Apple will almost always blindly give you a replacement. I mean, hell; you even have a brick-and-mortar store to go to and get help. Apple's software in recent years has frustrated enthusiasts, but I think the average u…
Multi day and multi week repairs, with no recourse, aren't great support Nor are arbitrary appstore rejections with little power to appeal
I think you can argue that some aspects of Apple's customer support experience are leagues beyond the rest. The idea of having a genius bar is seeing support as more than just a cost center.
But nobody else does anti-consumer patterns better than Apple either. Not even Google.
Re: Think Different – Think Users
#9Earlier quoted context omitted.
> have poor tech support I think Apple not only has much better customer support than other FAANG's, I think they have objectively great customer service. If you have a weird issue with your hardware, Apple will almost always blindly give you a replacement. I mean, hell; you even have a brick-and-mortar store to go to and get help. Apple's software in recent years has frustrated enthusiasts, but I think the average u…
Multi day and multi week repairs, with no recourse, aren't great support Nor are arbitrary appstore rejections with little power to appeal
> arbitrary appstore rejections with little power to appeal
The big problem is, the average buyer doesn't see or know anything about that.
Re: Think Different – Think Users
#10I think it's interesting to see Apple's old slogan mentioned since Apple, and most big tech companies, are fairly user-hostile these days. They can spy on the user, roll out buggy software, lock down what the user can do, use vendor lock-in, have poor tech support, etc. And this is all because they're big enough that users don't have sufficient choice. I sure hope some of these startups will take this to heart and se…
>.. roll out buggy software, I’ll pick on this one point. Software quality is infinitely better than it was in years past. My phone has an uptime more than windows 95´s theoretic maximum of 49.7 days. I never made it anywhere close to that because of crashes and bsod. Word crashing was a frequent experience. We all just knew to save constantly and reflexively. Phones have uptimes larger than old conservative Unix wor…
I think so called lower level infrastructure of our software and much better sandboxing capabilities of our operating systems brought us to where we are. Alas, most consumer software is arguably worse than before.