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Apple buying Google ads for high-value subscription apps

forbes.com

141–150 of 231 posts

Re: Apple buying Google ads for high-value subscription apps

#141
post #100

Earlier quoted context omitted.

Again, by definition theyre going into negative margins because they can only ever get 30% of the revenues; how could they compete with the developer who gets 70% of the revenues without going negative?

They're not beating the developer. They're getting the #2 slot.

Remember two things:

1) more demand in auctions means higher prices. so if apple is taking the second slot they’re almost certainly increasing the cost of the 1st slot for hbo. which is apples whole point: to increase the cost (literal and figurative) of hbo’s efforts to get people to sign up via web rather than via app.

2) in the world of search marketing - including both on google and the app store - there is a strong belief by brands that they MUST be the #1 paid result for their branded search terms, no matter what. so what you’re seeing here is hbo saying “we always have to be #1 on our branded search no matter the cost”. This is exactly why people complain constantly about google showing competitors ads when the original company’s brand is specifically searched for by the user - effectively the competitor is freeloading on the incumbents brand searches to drive traffic (by paying to show ads on those searches). Google doesn’t care because they make more money this way (more competition for the branded keyword drives up CPCs).

all of this is to say that apple being in the #2 slot doesn’t say anything about the intent of their actions here, which is to make it uneconomical for companies to move users off apples rails onto their own systems.

Re: Apple buying Google ads for high-value subscription apps

#142

How's this different than googling for a Lenovo laptop and seeing ads for Lenovo's website versus Amazon?

Amazon doesn't get recurring revenue from selling Lenovo laptops.

Lenovo doesn’t get recurring revenue from selling Lenovo laptops, either.

Re: Apple buying Google ads for high-value subscription apps

#143
post #87

Earlier quoted context omitted.

I run a big portfolio of mobile apps, and the discussion around this is misguided. It's not about Apple taking 30% of the revenue generated from these ads. It's about Apple driving up the user acquisition costs for these companies so much so that it become entirely uneconomical for them to buy ads that direct users to their own websites, and instead the campaigns that target users to download the app - which results…

I don’t entire understand the ad market, so sorry if this is a stupid question, but if Apple bids $97 per user and wins, then that’s more than the $70 per user Tinder would get, that makes sense. But since that user didn’t cost Tinder anything, aren’t they +$70 since Apple ate the acquisition cost, instead of +$27 where Tinder only had to spend $70 (under the no-Apple bid price) to earn $97?

You’re 100% right - don’t doubt your logic! :)

The problem is that what you describe is the short term positive impact to Tinder. But that’s far outweighed by the long term negative of having your whole business dependent on the whims of Apple. For example, anytime Tinder wants to make an app update, Apple has to approve it. Well, if Tinder goes after Apple with regulators by filing complaints and pointing to antitrust violations, Apple now has the power to mess with Tinders business. Or if Tinder wanted to offer its users a 20% discount as an inducement to subscribe directly with Tinder rather than through Apple, Apple can and does prevent them from doing that right now by refusing to allow Tinder (or any developer) to reference in the app the fact that lower prices can be achieved by subscribing via web. The examples are countless, but essentially the more reliant Tinder is on Apple, the worse for Tinder and the better for Apple.

Re: Apple buying Google ads for high-value subscription apps

#144

They key piece is that article claims Apple is doing this so that they can get their 30% transaction fees. If customer pays on the app developers website, Apple is not getting cut. If customer downloads the app and makes payment there, Apple gets their money.

Yes but the ads placed by Apple points to respective apps on Apple app store. So the logic here is that user will most likely subscribe via the app on iPhone and then Apple gets it 30% cut.

Re: Apple buying Google ads for high-value subscription apps

#145
post #107

Earlier quoted context omitted.

Sorry, I don't understand how your response applies to my third point? Tinder would not be willing to spend $97/user because that is only worth it for users they would not otherwise acquire. In this case, I'm positing that these are users who already want to subscribe to Tinder, and are going to do it somewhere, the only question is whether Apple can get them to sign up through the IAP flow and take a 30% cut. If I'm…

Ok maybe i’m not following your question then - do you mind rephrasing and asking again?

Sure! Imagine we're talking about users searching in a way that indicates very strong intent to subscribe, like "how do I subscribe to Tinder". These users are almost certain to subscribe. There are two ways that can happen:

a) They can click through to a Tinder site, where they subscribe directly.

b) They can click through to the App Store, where they end up subscribing via Apple's in-app purchases. Apple gets a 30% cut.

Assuming your $100 LTV from before, in (a) Tinder makes $97 and Apple makes $0 while in (b) Tinder makes $70 and Apple makes $27. Tinder clearly prefers (a) while Apple prefers (b), but by how much?

Tinder: they make $97 - $70 = $27 more in (a)

Apple: they make $27 - 0 = $27 more in (b)

This means both companies are willing to bid approximately the same amount, since their profit on winning, relative to what would've happened otherwise, is $27.

Re: Apple buying Google ads for high-value subscription apps

#146

> When people buy access to a service via a subscription in an iOS app, they are essentially Apple’s customers. For privacy reasons Apple does not provide much information about them to the apps or businesses that run the apps. That means it’s hard to do customer service, address issues, or solve any problems. > “The user experience is much worse,” a marketing executive from one company told me. “When you buy with th…

As an iOS user, I do not want the publisher knowing anything about me. I'm happy to pay for the app, but I do not want to tell the publisher a single thing other than the fact that it is paid. Nothing else. I do not want to share my email, I do not want to share any form of cardholder data.

I want to cancel in one tap for any subscription. I do not want to go through shitty, abusive retention flows.

Re: Apple buying Google ads for high-value subscription apps

#147

> When people buy access to a service via a subscription in an iOS app, they are essentially Apple’s customers. For privacy reasons Apple does not provide much information about them to the apps or businesses that run the apps. That means it’s hard to do customer service, address issues, or solve any problems. > “The user experience is much worse,” a marketing executive from one company told me. “When you buy with th…

> The user experience is much worse

Spoken like someone who has never tried to cancel anything where they had a direct relationship with the publisher

Re: Apple buying Google ads for high-value subscription apps

#148
post #91

Earlier quoted context omitted.

Both ads are shown though with Apple in the 2nd slot. So HBO is bidding more and I doubt Apple is going into negative margins.

Again, by definition theyre going into negative margins because they can only ever get 30% of the revenues; how could they compete with the developer who gets 70% of the revenues without going negative?

Both sides run services which have costs, the customer acquisition needs to take into account the potential profit of having the customer and not just raw revenue.

Maybe Apple clears 15% of the user's purchase price after credit processing, tied-in platform development costs, customer service/hosting fees, and the 70% payout to HBO, and HBO clears 15% after licensing, hosting, app development costs and the 30% fee from Apple.

In this case, HBO would be motivated to have a website sign-up to raise their 15% to closer to 40%, and Apple would be motivated because otherwise they are negative for the lifetime of the subscription.

Re: Apple buying Google ads for high-value subscription apps

#149

> When people buy access to a service via a subscription in an iOS app, they are essentially Apple’s customers. For privacy reasons Apple does not provide much information about them to the apps or businesses that run the apps. That means it’s hard to do customer service, address issues, or solve any problems. > “The user experience is much worse,” a marketing executive from one company told me. “When you buy with th…

It depends.

As an individual, I would rather buy a newspaper subscription from Apple instead of paying for a 13 week subscription from the paper directly, billed monthly.

As an enterprise, I don’t want to be stuck dealing with a mercurial and pain the ass middleman like Apple for anything significant to my business. I have the market power to get terms from a company like Adobe or whatever, but with Apple, we get a very polite “Fuck you, we’re Apple, you are not Apple. Be thankful we are selling our beautiful things to you.”

The reasons why I can’t stand Apple for B2B are why they are delightful to Spooky23, the individual consumer.

Re: Apple buying Google ads for high-value subscription apps

#150

> When people buy access to a service via a subscription in an iOS app, they are essentially Apple’s customers. For privacy reasons Apple does not provide much information about them to the apps or businesses that run the apps. That means it’s hard to do customer service, address issues, or solve any problems. > “The user experience is much worse,” a marketing executive from one company told me. “When you buy with th…

Mobile app operator here - let me clarify some things:

1. Until June it was impossible for a developer to issue a refund to an angry customer - Apple simply did not allow developers to do that, despite the app store being around for 13 years. This has led to untold frustration among developers - angry customers email us, leave horrible reviews, leave screeds on social media about how we “won’t” refund them, when in actually Apple reserved that right only for Apple support agents. Literally - if you forgot to cancel your Calm or Headspace subscription, neither Calm nor Headspace could give you a refund. You had to call Apple. That’s insane and leads to horrible customer experiences. (I can send you actual emails we got blasting us for this, and us pleading with them to contact Apple because we literally can’t do anything to help them).

2. You may love the Apple subscription experience, but we shouldn’t be letting Apple decide what experiences we do and don’t have online (within reason). For instance: Apple doesn’t allow subscriptions priced at less than $0.99. Why not? What if I had a product that i wanted to sell for $0.50 a month? Why should Apple get to decide that that’s not high enough? There are many examples of things like this.

3. I think we should grapple with the ideas and arguments of the author, when in this case or others, and not focus on the pedigree of the publication they write for

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