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Business Essentials

apple.com

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Re: Business Essentials

#251

Post by nanidin »

ryanianian wrote: post #84
supernovae wrote: post #74

I wish they had a better MDM for kids... All I want to do is ensure that NextDNS is installed/forced and that they can't remove it. Somehow, if you block store, block adding apps and block removing apps and hide the icons, kids still figure out how to remove the damn thing and the only thing you can do to block it is set a 1 minute time limit (why can't you set 0 minutes? wtf apple?) and hope they don't stay up until…

The "at your own peril" strategy is effective for some. Or go the panopticon route: "I have software on the router that can see everything you do, but I don't usually look at it."

16 year old me bypassed this and all other monitoring by running a patch cable from the cable modem directly to my machine when up to shenanigans.

Re: Business Essentials

#252

Post by asdff »

chrisseaton wrote: post #249
asdff wrote: post #247

Earlier quoted context omitted.

If you have a more serious issue the default procedure is to just wipe the device and replace the logic board for the flat rate repair fee. I have a macbook that just shuts off randomly and turns on with CPU1 halt error messages. I bring it to the apple store and they told me flat out they don't know what is going on with the device, gotta replace. Also had macbooks with gpu issues, same deal send away wipe the devic…

I'm not some kind of power-customer - just a normal consumer. They always say 'sorry we'll fix that' and fix it then and there or they say 'sorry can't fix it immediately we'll swap it' and I walk out with a new one in minutes. If they wanted to keep it over night I'd be extremely surprised.

You are getting macbooks swapped out at apple? I'm not a power customer either, they just take the laptop away and tell me its ready next friday. Sounds like the fixes they do then and there aren't hardware issues in your case.

Re: Business Essentials

#253

Post by chrisseaton »

asdff wrote: post #252
chrisseaton wrote: post #249

Earlier quoted context omitted.

I'm not some kind of power-customer - just a normal consumer. They always say 'sorry we'll fix that' and fix it then and there or they say 'sorry can't fix it immediately we'll swap it' and I walk out with a new one in minutes. If they wanted to keep it over night I'd be extremely surprised.

You are getting macbooks swapped out at apple? I'm not a power customer either, they just take the laptop away and tell me its ready next friday. Sounds like the fixes they do then and there aren't hardware issues in your case.

I've definitely had at least a battery swapped then and there. If it's anything more than that yeah I guess they're defaulting to swapping it. I'm not complaining about the policy!

Re: Business Essentials

#254

Post by vineyardmike »

motohagiography wrote: post #231
vineyardmike wrote: post #190

Earlier quoted context omitted.

> the shift to enterprise suggests they're out of ideas Pretty sure its just the way to profit off of all types of users, keep cash flow coming and grow the business. When their app store faces anti-trust, and everyone already has an iphone and the next igadget is 5 years away, how do you generate growth?

> When their app store faces anti-trust, and everyone already has an iphone and the next igadget is 5 years away, how do you generate growth? I'd suggest this is the definition of being out of ideas, as the way they grew last time was they invented the iPhone, and then the iPod, and then the Airbook, Apple Watch, and AirPods. Then there was the mini tracking device to help you believe every other product wasn't alrea…

i largely agree with your points.

I think the ousting (quitting?) of Ives is a sign that apple as an aesthetic force is ending, and the return to "logical" macs instead is a sign that they're reverting going too far. Its an acknowledgement that they have to do more than make pretty devices.

I see a very similar path to luxury car brands for luxury electronics. A mix of status, comfort and performance. I wouldn't be surprised if the "pro"/"pro-sumer" line of devices diverges even more into the future so that we have $2k iPhones. Similar to how car companies have $200k+ cars, and $75k+ cars that effectively don't compete with each other and let them invest in more expensive efforts, that serve as flagships. Alternatively, go the racing-car route, and invest in high-end engineering efforts that way. This could be similar to your "forking" idea in that they get exposure without subjecting it to mass scale.

Re: Business Essentials

#255

Post by bradstewart »

vineyardmike wrote: post #227
supernovae wrote: post #74

I wish they had a better MDM for kids... All I want to do is ensure that NextDNS is installed/forced and that they can't remove it. Somehow, if you block store, block adding apps and block removing apps and hide the icons, kids still figure out how to remove the damn thing and the only thing you can do to block it is set a 1 minute time limit (why can't you set 0 minutes? wtf apple?) and hope they don't stay up until…

I still have a lot of resentment for the internet restrictions my parents put on my devices. They didn't usually work, but made whatever i was doing significantly more annoying. I still remember discovering a bug in the iphone parental controls where i could go to the amazon app, leave a comment for google.com, click it and open that in a webview, then open that into safari with restrictions disabled. How i discovere…

So I haven't completely thought this through as my kids are still too young, but I'm leaning towards doing both.

Some level of controls feels like a way to encourage exploration and learning and the "hacker" mindset. If they escape the controls, great! We also have the conversations about what's out there, how to handle it, etc.

Re: Business Essentials

#256

Post by FiloSottile »

throwaway894345 wrote: post #245
roody15 wrote: post #70

Earlier quoted context omitted.

Agree I manage 500+ Apple devices and have been in disbelief that Apple recommends using JAMF to manage their own devices. I use profile manager included with the Server App of MacOS and it is functional but limited in scope. I have expressed for years frustration that Apple recommends using MDM/ profiles to manage their devices … and then doesn’t even really offer an enterprise version of the software. Google by con…

We used JAMF at my last place of business, and it would occasionally kill apps with a 15 minute warning. Normally this was fine, but it really sucked to get JAMFed (as it came to be called) in the middle of a presentation. At my current company, we use something that destroys CPU and battery (unused 2019 high end MBP hangs sporadically for tens of seconds on any file system syscall, computer gets uncomfortably hot, b…

falcond is CrowdStrike’s endpoint antivirus thingy, not device management.

As usual, antivirus is an exercise in trading performance for increased attack surface (and compliance).

Re: Business Essentials

#257

Post by user3939382 »

roody15 wrote: post #70
nlh wrote: post #60

So just to make sure I'm reading this correctly (this is not my area of speciality so bear with me): This is Apple-hosted MDM, yes? I took a brief spin through this world on a consulting project a few years ago and I found it SUPER weird that Apple didn't do this already. You had to do this weird dance between Apple Business Manager and the MDM solution (we ended up with SimpleMDM but looked at a bunch). I kept sayin…

Agree I manage 500+ Apple devices and have been in disbelief that Apple recommends using JAMF to manage their own devices. I use profile manager included with the Server App of MacOS and it is functional but limited in scope. I have expressed for years frustration that Apple recommends using MDM/ profiles to manage their devices … and then doesn’t even really offer an enterprise version of the software. Google by con…

JAMF is the leader here, but I found it to be too expensive and unfriendly. I eventually settled on mosyle. When I originally learned about MDM I was quite surprised they had this third-party architecture.

Re: Business Essentials

#258

Post by stefan_ »

FiloSottile wrote: post #256
throwaway894345 wrote: post #245

Earlier quoted context omitted.

We used JAMF at my last place of business, and it would occasionally kill apps with a 15 minute warning. Normally this was fine, but it really sucked to get JAMFed (as it came to be called) in the middle of a presentation. At my current company, we use something that destroys CPU and battery (unused 2019 high end MBP hangs sporadically for tens of seconds on any file system syscall, computer gets uncomfortably hot, b…

falcond is CrowdStrike’s endpoint antivirus thingy, not device management. As usual, antivirus is an exercise in trading performance for increased attack surface (and compliance).

As history shows, antivirus is an exercise in trading performance and increased attack surface for checking a box.

Re: Business Essentials

#259

Post by asdff »

chrisseaton wrote: post #253
asdff wrote: post #252

Earlier quoted context omitted.

You are getting macbooks swapped out at apple? I'm not a power customer either, they just take the laptop away and tell me its ready next friday. Sounds like the fixes they do then and there aren't hardware issues in your case.

I've definitely had at least a battery swapped then and there. If it's anything more than that yeah I guess they're defaulting to swapping it. I'm not complaining about the policy!

That must have been nearly 10 years ago back before they started gluing the battery to the topcase

Re: Business Essentials

#260

Post by chrisseaton »

asdff wrote: post #259
chrisseaton wrote: post #253

Earlier quoted context omitted.

I've definitely had at least a battery swapped then and there. If it's anything more than that yeah I guess they're defaulting to swapping it. I'm not complaining about the policy!

That must have been nearly 10 years ago back before they started gluing the battery to the topcase

You only need a normal consumer heat gun to detach them. It's a big hair dryer. It's not the rocket science people make it out to be. I guess they have one in the back.
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