Does this do anything to address the rapes and sexual assaults that occur inside of an Airbnb? I remember those being swept under the rug with NDAs to receive compensation.
"Most misunderstandings can be resolved between the host and guest"
AirCover by Airbnb
111–120 of 129 posts
Re: AirCover by Airbnb
#112Does it cover the costs of you guests illegally downloading stuff? I've ran into that one myself (in Germany the host can have it dismissed when you can prove it wasn't you).
Add the cost of a router that supports e.g. Mullvad and the monthly subscription to the rental cost, then advertise "uncensored Internet" as a feature.
Re: AirCover by Airbnb
#113Earlier quoted context omitted.
> They have become completely predatory and incompetent towards hosts in the past few years. I'm discovering that, having just become an Airbnb host in the last year for my beach pad. My new worst experience is Airbnb doing nothing and saying "too bad" when a guest with a new profile stayed for 3 days, then wrote a scathing review warning people off and demanding a refund. The guest posted in her review that the plac…
I think you're making too big of a deal out of this. You can reply to her comment telling your story. One bad review shouldn't impact you in the long term. I understand why Airbnb is not willing to help you here. They have millions of hosts and need to prioritize their time and efforts towards major issues.
> You can reply to her comment telling your story.
It becomes a debate, or a he said she said. Pages worth. What better way to scare off a guest looking for a relaxing holiday?
This is how Airbnb plays hosts off against each other. Any host that tries to stand up for themselves loses out to a more compliant host.
> One bad review shouldn't impact you in the long term.
The last review (1/5 stars) goes to the top of the list. It's the first thing new guests see. It dragged the average down half a star, which was enough to lose my super host status, which requires 4.8 average.
I have to get 10 new guests to rate 5 stars just to restore the average to what it was.
How do I get 1 new guest when the first review says HORRIFIC. HEALTH HAZARD. BLACK MOULD. STAY AWAY.
It would be fairer if Airbnb, which is an accomodation company, had the resources to independently rate properties. They wouldn't even have to do it all the time - just to resolve disputes. But they don't have the resources to do it ever. Nor the will. That's because they make more money by not actually managing their core business, and simply playing hosts and guests off against each other.
Re: AirCover by Airbnb
#114I put way too much faith in Airbnb's "million dollar coverage" when I was a host. I had an Airbnb guest steal all the electronics from my apartment -- Sonos speakers, wifi router, everything. They also left behind a large stack of obviously stolen credit cards, social security cards, and driver licenses. When I called up Airbnb support to tell them what happened they responded by saying "We've found that most dispute…
I've experienced similar as a guest. Had a severe misrepresentation about the property I was renting for a month. AirBNB support initially just said "talk to the host about resolving it", which wasn't going to actually change anything since they simply said "sorry, we're keeping the money". It didn't get fixed until I got in touch with the CEO, which isn't a viable path for everyone - and once I did it was resolved i…
Same here.
Stayed at a property while visiting my parents. Bed was broken, but, worse, ants crawled out of the sink when I went to brush my teeth in the morning. I hadn't eaten anything at the apartment.
I left one day into a seven day stay. Literally left the next morning. I only got refunded for five of the nights. The host refused to refund me for the sixth night.
I wish I knew that going to the CEO was a support path, as I strongly felt that ants coming out of the bathroom sink is unacceptable and I should have gotten my six night refunded. But based on what I saw in /r/airbnb, it seems like I did better than many other guests did.
I'm still going to use Airbnb, as most of my stays have been really good. Just won't use them in the tri-state area, I suppose.
Re: AirCover by Airbnb
#115Earlier quoted context omitted.
Except @dang was hiding negative comments about You.com. There's nothing transparent about that.
He replied to you explaining his reasons for detaching your completely shit comment. I found that explanation in ten seconds just by clicking on your name. I also found you replying to his reply, so it’s amusing to see you claim what went down wasn’t transparent. You were there, friendo. Way to go all debate club on dang with a clearly hurt essay after a pointless observation about the name being used as a verb didn’…
This is HN, where how startups market and position themselves is discussed just as much as their tech stack is. In the context of a Show HN, pointing out a terrible name is just as relevant as pointing out bad code or a bug.
A comment being negative =/= it being "completely shit".
Re: AirCover by Airbnb
#116Earlier quoted context omitted.
I host an Airbnb and I have a policy specifically covering short term rentals.
How much is this policy (say in terms of your normal owners policy). Are you in the US? This would be good info to know about.
I'm in the U.S. I don't find the policy any more expensive than it would be for a long term rental property. This is a ski town condo and most of the risk to the insurer is fire I think, not Airbnb renters.
Re: AirCover by Airbnb
#117Wow, the astroturfing in this thread already is happening. 0. This is nothing new, airbnb always had a free "guarantee" they just rebranded it basically from what I see to a trademarkable name. 1. Umbrella policy is better than airbnb. Umbrella policy will go after all parties including airbnb on your behalf. 2. Airbnb has a history of ignoring or mitigating damages unless you get famous on social media - this includ…
There was a weird ad-post for You.com earlier, which I mistakenly thought was organic... And now this. HN needs a bit more transparency or it’s going to lose a few of us.
Please don't jump to grandiose conclusions from a couple of data points from the stochastic stream. Given enough randomness (which we certainly have here), you can literally jump to any conclusion that way. This leads to false feelings of generality (https://hn.algolia.com/?dateRange=all&page=0&prefix=true&que...).
The moderation practices haven't changed here for many years. We don't publish a moderation log for a bunch of reasons*, but I'm always happy to answer any questions and usually spend hours a day doing it.
* Past explanations if anyone wants more: https://hn.algolia.com/?dateRange=all&page=0&prefix=true&que...
Re: AirCover by Airbnb
#118I put way too much faith in Airbnb's "million dollar coverage" when I was a host. I had an Airbnb guest steal all the electronics from my apartment -- Sonos speakers, wifi router, everything. They also left behind a large stack of obviously stolen credit cards, social security cards, and driver licenses. When I called up Airbnb support to tell them what happened they responded by saying "We've found that most dispute…
I've experienced similar as a guest. Had a severe misrepresentation about the property I was renting for a month. AirBNB support initially just said "talk to the host about resolving it", which wasn't going to actually change anything since they simply said "sorry, we're keeping the money". It didn't get fixed until I got in touch with the CEO, which isn't a viable path for everyone - and once I did it was resolved i…
"got in touch with the CEO, which isn't a viable path for everyone". that's an understatement. But glad you were able to get it resolved!
Re: AirCover by Airbnb
#119Earlier quoted context omitted.
Except, of course, when it blew up either on social media or in the press. Then suddenly "they made it right" and some spokesdrone trumpeted some bullshit like "In this exceptional case we didn't live up to our members / hosts high expectations". With rare exceptions I also don't see any more advantage compared to staying in a hotel. But to each his own, I suppose.
My family has special needs not covered by a hotel but I can provide the needs myself if I have access to a kitchen. Therefore most of the time a hotel room is not the right thing for us.
I recommend to check out apartment hotels.
Re: AirCover by Airbnb
#120I put way too much faith in Airbnb's "million dollar coverage" when I was a host. I had an Airbnb guest steal all the electronics from my apartment -- Sonos speakers, wifi router, everything. They also left behind a large stack of obviously stolen credit cards, social security cards, and driver licenses. When I called up Airbnb support to tell them what happened they responded by saying "We've found that most dispute…
Sounds like every interaction I've had with insurance. Sorry to hear that.
Ah... I had a motorcycle stolen in NYC. Smoothest insurance claim process ever. Granted the cops had the thief on the bike going over Brooklyn bridge at 3am.
Progressive paid for full value of bike (which at the time, pandemic just started was higher than what I paid for it). Plus any add-ons they reimbursed full price. I had pictures and receipts for it all. But all in, from moment of noticing my bike was gone cash was in my bank account 4 weeks later.