Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?
PagerTree - https://pagertree.com
Grafana OnCall: an easy-to-use on-call management tool
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Re: Grafana OnCall: an easy-to-use on-call management tool
#12Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?
DataDog also launched their own Incident Management tool, not sure how widely it's used: https://www.datadoghq.com/blog/incident-response-with-datado...
Re: Grafana OnCall: an easy-to-use on-call management tool
#13Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?
I've been seeing them recommended more and more, and myself have been keeping a passive eye on BetterUptime (which has an on-call feature): https://betteruptime.com/incident-management
Re: Grafana OnCall: an easy-to-use on-call management tool
#14Hey everyone, Matvey, ex-CEO of Amixr is here. Me and Ildar Iskhakov started this project three years ago because we used to be on-call ourselves and needed better tools. It was an amazing journey from 0 to 1. Tons of coding, first customers, fundraising, iterating, and finally the honor to join Grafana Labs and build Grafana OnCall! I'll be happy to answer your questions if you have any.
Re: Grafana OnCall: an easy-to-use on-call management tool
#15Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?
There is xMatters: https://www.xmatters.com/
Disclaimer: I work at xMatters.
Re: Grafana OnCall: an easy-to-use on-call management tool
#16Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?
I work on/for an open source solution that we based off of PagerDuty, called GoAlert: https://github.com/target/goalert
Re: Grafana OnCall: an easy-to-use on-call management tool
#17> Alerts from each integration 300 5 minutes
> Alerts from the whole team 500 5 minutes
> API requests per API key 300 5 minutes
Product looks great but those API request limits are too low, because alerts rain when you are having incidents and rate limiting all of them is harmful. That's why other products have deduplication keys / aliases so you don't miss important ones.
https://grafana.com/docs/grafana-cloud/oncall/oncall-api-ref...
Re: Grafana OnCall: an easy-to-use on-call management tool
#18Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?
I work on/for an open source solution that we based off of PagerDuty, called GoAlert: https://github.com/target/goalert
Target uses go alert across the enterprise for all on call. Definitely enterprise capable!
Re: Grafana OnCall: an easy-to-use on-call management tool
#19Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?
We started using Squadcast: https://squadcast.com
Their free and lower prices tiers offer a lot of what others have on their top/most expensive tiers. Also, integrations with various alert sources are just easier in most cases. I spent I don't know how long trying to get OpsGenie to work before I gave up.
Re: Grafana OnCall: an easy-to-use on-call management tool
#20I'm a grafana fan and a current user of PagerDuty. Maybe there's more to the story but after reading the post I feel like using a calendar integration to manage on-call schedules is the wrong approach. Calendar events are a result of overlaying a rotation on a date range: they're the output, not the input. I'm sure the designers here have looked at how PD enables creating and editing rotations. Curious to know their views on it.