Grafana OnCall: an easy-to-use on-call management tool

#1

Post by sciurus » Tue, Nov 09, 2021, 5:16 PM UTC

Grafana OnCall: an easy-to-use on-call management tool
grafana.com

Re: Grafana OnCall: an easy-to-use on-call management tool

#2

Post by halfmatthalfcat » Tue, Nov 09, 2021, 5:39 PM UTC

Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?

Re: Grafana OnCall: an easy-to-use on-call management tool

#3

Post by abhishekjha » Tue, Nov 09, 2021, 5:40 PM UTC

halfmatthalfcat wrote: post #2

Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?

Also what happens if pagerduty goes down?

Re: Grafana OnCall: an easy-to-use on-call management tool

#4

Post by julianlam » Tue, Nov 09, 2021, 5:43 PM UTC

abhishekjha wrote: post #3

halfmatthalfcat wrote: post #2

Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?

Also what happens if pagerduty goes down?

Ideally, the services you use should handle that (detect a non-200 and fire off a backup method like a slack webhook or email.)

In reality, probably a lot of missed downtime events, and ops sleeping peacefully I guess.

Re: Grafana OnCall: an easy-to-use on-call management tool

#5

Post by haliskerbas » Tue, Nov 09, 2021, 5:44 PM UTC

halfmatthalfcat wrote: post #2

Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?

Technically Splunk On-call. But I have a few pain points with it, and I miss pagerduty.

If you want to see what teams you are on as the current logged in user, the only way to do it as far as what support told me, is to search for yourself and then check that result.

Re: Grafana OnCall: an easy-to-use on-call management tool

#6

Post by bboreham » Tue, Nov 09, 2021, 5:47 PM UTC

halfmatthalfcat wrote: post #2

Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?

Opsgenie?

Re: Grafana OnCall: an easy-to-use on-call management tool

#7

Post by therealdrag0 » Tue, Nov 09, 2021, 5:47 PM UTC

halfmatthalfcat wrote: post #2

Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?

We use OpsGenie. not sure how widely it’s used but given its Atlasian I’d guess a non-trivial amount.

Re: Grafana OnCall: an easy-to-use on-call management tool

#8

Post by bgm1975 » Tue, Nov 09, 2021, 5:49 PM UTC

halfmatthalfcat wrote: post #2

Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?

There’s Splunk OnCall (formerly known as VictorOps). It’s a very decent solution.

Re: Grafana OnCall: an easy-to-use on-call management tool

#9

Post by vorpalhex » Tue, Nov 09, 2021, 5:56 PM UTC

abhishekjha wrote: post #3

halfmatthalfcat wrote: post #2

Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?

Also what happens if pagerduty goes down?

It's very rare for them to go down. I think I can remember one major outage during business hours in the last few years at which point we just switched to manual monitoring for the few hours.

If that is within your outage model, you'd probably want a redundant on-call service I suppose, even if it's just escalating to a single known email or sms group.

Re: Grafana OnCall: an easy-to-use on-call management tool

#10

Post by moepstar » Tue, Nov 09, 2021, 5:58 PM UTC

A few more screenshots of the "Scheduling" options would've been great...

We're (more or less) using OpsGenie's free tier, however their scheduling never really "clicked" with me... not sure if i'm special in that regard, however i find the UI/UX pretty... weird...