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Use forums rather than Slack/Discord to support developer community

mooreds.com

21–30 of 698 posts

Re: Use forums rather than Slack/Discord to support developer community

#21
post #7

The poll results show the real sentiment, that close to 30% of people actually like synchronous chat. That is a significant chunk. Perhaps there's an unmet market need for a product that both excels at synchronous and asynchronous communication. I could see potential for a feature in a chat program where a message or series of messages could be selected and enshrined in a search engine-indexed synchronous knowledge b…

Who are these people and how do they have time follow synchronous chat on deep technical products all day?

Re: Use forums rather than Slack/Discord to support developer community

#22

Dev teams also benefit a lot from having an async way to discuss bigger issues that require thoughtfulness and long form answers, especially remote teams. There's a reason mailing lists are still somehow alive and well in open source projects that have been remote first for decades. We're using discourse internally for this (in conjunction with matrix) and it's allowed us to have discussions I don't think we would ha…

When pushing instantaneous forms first and async forms second, you're creating a barrier from moving the conversation over.

Re: Use forums rather than Slack/Discord to support developer community

#24
I basically refuse to create accounts on random forums anymore. They've been the source of the vast majority of breached PIID for me over the course of my internet life because:

- The software is usually poorly written - even the big guns. I helped maintain a vbulletin forum for years and oh my god is that codebase a disaster. It also for the longest time, if not still, stored passwords in plaintext in the database.

- The people who want to have the forum rarely have the tech skills to keep up to date on security issues, let alone keep the software up to date.

- There are 'forum as a service' sites but they inevitably become essentially ad spam platforms that are intolerable to use.

So you can do this, and I might even benefit from it showing up in google searches, but I'd actually still be way more likely to use discord if I have a question.

Also, I reject the idea that there even is a strict dichotomy between "synchronous" and "asynchronous" communication systems. If anything, you can always do what's usually described as async on a synchronous platform but you can't really do the opposite, so they're a superset/subset pair to me.

I don't care if the maintainer takes 2 days to get back to me on discord but at least if they do I get a notification and I don't have to keep hopping on a damn forum every day to check if they have or not.

Re: Use forums rather than Slack/Discord to support developer community

#25
post #15

The discord/slack as a means of communicating technical questions is a great example how an entire generation refused to accept a solid solution because it didn't fit their impediment desire. (Need is wavy here because the responsiveness isn't the original need.. it's the answering of the question that's a need.. being instanteous is just a convenience ) What am I saying: We've had technical mediums to discuss techni…

I mean, a lot of developers used IRC as far back as I can remember?

Forums are newer than IRC chat, though arguably Forums are based on USENET, BBS, or email-lists.

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IRC / Discord / Slack / Skype are real-time communication / instant messenger style communications.

Email / Forums / USENET / Reddit / Digg / Slashdot / Hacker News are async and slow.

Re: Use forums rather than Slack/Discord to support developer community

#26
I raised this in a comment here a few months ago, so much information that would reduce support burdens is buried in slacks and discords. It can’t be found through Google, it’s hard to find information in the apps if you do manage to get in and then if they aren’t paying for the storage it all disappears after a few thousand messages anyway. Infuriating.

Re: Use forums rather than Slack/Discord to support developer community

#27
I loathe Discord for (non-dev but still software-related) community management but we tried launching a forum and realized users don't care and just want Discord or Slack. It's now in the "familiar" zone and registering for a forum sucks. They don't care that it's hard to find answers, or any of the other reasons listed here, many of which were our motivation for starting a forum. We ended up dividing users and now have a dead forum with a banner directing people to our Discord :P

Re: Use forums rather than Slack/Discord to support developer community

#28
As discussed in a recent comment I made [0], I think the problem is that a good modern forum software simply does not exist yet. imo discourse doesn't cut it, feels almost as ephemeral as in slack/discord.

[0] https://news.ycombinator.com/item?id=29016033

Re: Use forums rather than Slack/Discord to support developer community

#30

There are quite a few forum options out there. Maintaining them is much more time intensive than operating a Slack or Discord group, though.

Setting up a Discourse seems pretty easy from what I can tell. Seems like it's as easy as setting up a cloud instance and running a docker container.
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