> When you’re communicating with your team, lead with context and reassurance. Never message someone on your team, “let’s talk when you get a minute”. That’s void of information and scary as heck! This should be engraved on a plaque in every office building.
These days when you have chat as an alternative to saying it out loud with other people around, you can afford to tell someone what negative thing is coming: “hey when you have a moment let’s talk about how you handled _____”.
Then they know what’s coming. It might be unpleasant, but it’s not spooky.
And if you have to drop the news without a prior hint, regularly scheduled meetings can do that without people having their guards up.