Show HN: Earn extra revenue from your abandoned Stripe checkouts

I've gotten mails like this a few times, but in every instance, I didn't forget to complete checkout, I intentionally bailed out for some specific reason (e.g. the shipping charge was way too high).

I suspect some users will report the mails as spam and, if I understand correctly, that could cause issues with delivering future legitimate mail.

Note: I'm not saying that these mails won't work :)

Re: Show HN: Earn extra revenue from your abandoned Stripe checkouts

#5

Post by agustif » Fri, Nov 05, 2021, 3:45 PM UTC

schemescape wrote: post #4

As a user, I don't like receiving emails like these because they presume some intent that often isn't what I had in mind at the time. I've gotten mails like this a few times, but in every instance, I didn't forget to complete checkout, I intentionally bailed out for some specific reason (e.g. the shipping charge was way too high). I suspect some users will report the mails as spam and, if I understand correctly, that…

For your use-case, one could offer a one time free shiping coupon or whatever indeed to those bailing, if that's better than losing a sale? For example

Re: Show HN: Earn extra revenue from your abandoned Stripe checkouts

#6

Post by richiemcilroy » Fri, Nov 05, 2021, 3:50 PM UTC

schemescape wrote: post #4

As a user, I don't like receiving emails like these because they presume some intent that often isn't what I had in mind at the time. I've gotten mails like this a few times, but in every instance, I didn't forget to complete checkout, I intentionally bailed out for some specific reason (e.g. the shipping charge was way too high). I suspect some users will report the mails as spam and, if I understand correctly, that…

Hey, thanks for this! I definitely appreciate that most of the time we do ignore them, I do too! However, there are still those that do click the link and complete the checkout, so it's definitely worth it for the extra revenue that it brings in. In terms of unsubscribers/spam complaints, that should be fine as the email delivery service handles that side of it. Once the user unsubscribes, they won't be sent any Recover emails in the future.

Re: Show HN: Earn extra revenue from your abandoned Stripe checkouts

#7

Post by richiemcilroy » Fri, Nov 05, 2021, 4:04 PM UTC

rbalazsi wrote: post #3

A very handy tool indeed!

Thank you!

Re: Show HN: Earn extra revenue from your abandoned Stripe checkouts

#8

Post by richiemcilroy » Fri, Nov 05, 2021, 4:04 PM UTC

ehben wrote: post #2

Great product !

Thank you!

Re: Show HN: Earn extra revenue from your abandoned Stripe checkouts

#9

Post by bberenberg » Fri, Nov 05, 2021, 4:29 PM UTC

richiemcilroy wrote: post #6

schemescape wrote: post #4

As a user, I don't like receiving emails like these because they presume some intent that often isn't what I had in mind at the time. I've gotten mails like this a few times, but in every instance, I didn't forget to complete checkout, I intentionally bailed out for some specific reason (e.g. the shipping charge was way too high). I suspect some users will report the mails as spam and, if I understand correctly, that…

Hey, thanks for this! I definitely appreciate that most of the time we do ignore them, I do too! However, there are still those that do click the link and complete the checkout, so it's definitely worth it for the extra revenue that it brings in. In terms of unsubscribers/spam complaints, that should be fine as the email delivery service handles that side of it. Once the user unsubscribes, they won't be sent any Reco…

Maybe address the OP by providing your customers with a feedback function here so if they can't recover revenue, they can get feedback for why a customer intentionally left?

Re: Show HN: Earn extra revenue from your abandoned Stripe checkouts

#10

Post by richiemcilroy » Fri, Nov 05, 2021, 4:35 PM UTC

bberenberg wrote: post #9

richiemcilroy wrote: post #6

Earlier quoted context omitted.

Hey, thanks for this! I definitely appreciate that most of the time we do ignore them, I do too! However, there are still those that do click the link and complete the checkout, so it's definitely worth it for the extra revenue that it brings in. In terms of unsubscribers/spam complaints, that should be fine as the email delivery service handles that side of it. Once the user unsubscribes, they won't be sent any Reco…

Maybe address the OP by providing your customers with a feedback function here so if they can't recover revenue, they can get feedback for why a customer intentionally left?

That's actually a great idea! Thank you