My understanding, from speaking with someone at Facebook who has worked in this area, is that they are primarily empowered to do individual fixes. I.e. they do root cause analysis on why content X was correctly/incorrectly handled, update processes, and repeat. The problem instead seems to be a systemic one. i.e. What kinds of posts does the platform incentivise and promote as a whole? However, changing the system wo…
These are the big questions we want to be tackling.