Sometimes even "regular" ASCII surnames cause problems. When written in the Latin alphabet, my surname is one letter. I've had an amazing amount of problems with this not just due to technical limitations (like various forms marking the entry as invalid), but--much more aggravatingly--human limitations. One particularly infuriating anecdote: at a past job many years ago, the email structure was lastname@company.com.…
Except single letter last names are less common than people not following policy and/or abbriviating the name. It could simply be an honest mistake and the email is just their standard response since they have other things to get to. Did you try simply pointing out that that the letter was in fact your last name instead of getting passive-agressive?