91–100 of 117 posts
Only very rarely have I seen more benefit actively defending myself from a customer's accusation rather than apologizing and taking responsibility, even if it was only partly my fault.
1. Are there seriously smiley faces in this serious post defending your company? 2. From what I can understand, they suspended multiple accounts, one of which was paid in full. The paid in full account's owner cursed out the company on twitter. I assume everyone will agree with this statement, but I'll state it anyway: You can't cancel valid accounts! If the account is paid in full, and assuming the account isn't bei…
I assume everyone will agree with this statement, but I'll state it anyway: You can't cancel valid accounts! If the account is paid in full, and assuming the account isn't being used for nefarious purposes, you cannot cancel valid accounts for any reason. If I have a Rackspace account, I can go into twitter and say "Rackspace fucking sucks, everyone who works there can go fuck themselves," and there's no chance in he…
This blog post was preceded by a different post by Jules. That post was deleted and this post by Doug took it's place instead. Here's the google cache link of the deleted post: https://webcache.googleusercontent.com/search?hl=en&q=ca... Content of the deleted post: The Reddit Incident POSTED BY Jules ON August 16, 2011 AT 4:45 pm UNDER Uncategorized I’m sure you may have heard about it by now, and if not I’m sure you…
It also should be pointed out that paypal disputes can sometimes be automatically opened by paypal - I had one opened once, and the automatic system didn't even offer an option to comment and say "Yes, I did mean to make this transaction"; I had to call in to get it resolved.
As the Co-founder of a statup that has dealt directly with situations like this in the past, I don't see much wrong with how the situation was handled. You wouldn't expect a restaurant owner to put up with a rude and insulting customer being a dick to restaurant staff, so why should any other service have to put up with it? Some customers just aren't worth the hassle they put out PERIOD. I don't give a shit if you're…
To use your restaurant analogy, suppose I'm at a restaurant. There is some problem with my credit card. I get rude and insulting. It is perfectly acceptable, as you note, for the restaurant to toss me out and to ban me. What is not acceptable is that if a friend of mine later asks them why they banned me for them to state that it was due to a credit card dispute. They should just say "we do not discuss details relate…
Earlier quoted context omitted.
To extend on your analogy, I'm pretty sure if you started cussing out the bus driver because your mate hadn't paid and got left at the depot, you'd be on the side of the road too.
It all depends on the contract. Presumably, a bus ticket would say something about not endangering or disturbing the other passengers, but if you just, say, tweeted angry messages to the president of Greyhound, it would be a hell of a stretch for them to find grounds to legally void the contract (i.e., kick you off the bus).
One of the tweets they've removed pointed you to their webutation page ( http://www.webutation.net/go/review/thiswebhost.com ) and bragged that they had 100/100. I remember reading it and wanting to reply, "not anymore..."
From experience, if you screw up and the other guy responds badly, saying "I screwed up, but the other guy responded poorly" is not going to be received as well as just saying "I screwed up." Only very rarely have I seen more benefit actively defending myself from a customer's accusation rather than apologizing and taking responsibility, even if it was only partly my fault.
(Or would my post be received better if I just said "Well, yes"? :))
Earlier quoted context omitted.
I don't see anything in there that looks like it pertains to what happened. If either of them suffered a significant loss due to the suspension or the deletion of data, they might have a pretty solid case.
You're forgetting about the AUP, especially this part: Customer Communication Please remember that the staff at this* are, like you, only human. We expect to be treated with the same level of respect as you'd expect us to treat you, so please bear this in mind when communicating with us, and more importantly before clicking the "Send" button. We reserve the right to ignore and discontinue any correspondance we consid…
1. Are there seriously smiley faces in this serious post defending your company? 2. From what I can understand, they suspended multiple accounts, one of which was paid in full. The paid in full account's owner cursed out the company on twitter. I assume everyone will agree with this statement, but I'll state it anyway: You can't cancel valid accounts! If the account is paid in full, and assuming the account isn't bei…
I'd agree on ethical grounds, but legally, just about every TOS I have read states that they can cancel an account at any time, for any reason. I don't know if this would hold up in court, though.
Earlier quoted context omitted.
I don't see anything in there that looks like it pertains to what happened. If either of them suffered a significant loss due to the suspension or the deletion of data, they might have a pretty solid case.
You're forgetting about the AUP, especially this part: Customer Communication Please remember that the staff at this* are, like you, only human. We expect to be treated with the same level of respect as you'd expect us to treat you, so please bear this in mind when communicating with us, and more importantly before clicking the "Send" button. We reserve the right to ignore and discontinue any correspondance we consid…