The significant line in this blog post is right at the bottom: "Comments are closed."
Moving On...
81–90 of 117 posts
Re: Moving On...
#82Earlier quoted context omitted.
From: http://www.thiswebhost.com/terms.html : 9. Suspension/Termination (a) Suspension of Service. Customer agrees that ThisWebHost may suspend services to Customer without notice and without liability if: (i) ThisWebHost reasonably believes that the services are being used in violation of the AUP; (ii) Customer fails to cooperate with any reasonable investigation of any suspected violation of the AUP; (iii) ThisWebH…
I don't see anything in there that looks like it pertains to what happened. If either of them suffered a significant loss due to the suspension or the deletion of data, they might have a pretty solid case.
You're forgetting about the AUP, especially this part:
Customer Communication
Please remember that the staff at this* are, like you, only human. We expect to be treated with the same level of respect as you'd expect us to treat you, so please bear this in mind when communicating with us, and more importantly before clicking the "Send" button.
We reserve the right to ignore and discontinue any correspondance we consider personally threatening, abusive or otherwise intended to invoke negative responses to the person receiving them. Legitimate and constructive criticism, however, is strongly welcomed - providing you can deliver this to us in an appropriate and sensible manner.
Abusing members of staff is absolutely not tolerated, and will result in an instant account termination.
Re: Moving On...
#831. Are there seriously smiley faces in this serious post defending your company? 2. From what I can understand, they suspended multiple accounts, one of which was paid in full. The paid in full account's owner cursed out the company on twitter. I assume everyone will agree with this statement, but I'll state it anyway: You can't cancel valid accounts! If the account is paid in full, and assuming the account isn't bei…
No, there are limits. They differ from a company (and person) to another but they are usually the same. Do you accept that your client does sexual harassment to one of your employees?
I work as a freelance communicating with people with Skype. If someone has a bad tone, I'll politely tell him to change. If he doesn't, I'll refuse to work with him. I'll pull a refund for him, but that's only in the case I did no work.
Re: Moving On...
#84For me thiswebhost.com has lost all credibility.
A website is a source of income and just cannot be joked with. As gfunk stated, the fact that it became personal for a company is ridiculous.
You always will have unsatisfied customers and yes sometimes they will curse at your company, but there can be NO reason to terminate a source of income.
Re: Moving On...
#85This blog post was preceded by a different post by Jules. That post was deleted and this post by Doug took it's place instead. Here's the google cache link of the deleted post: https://webcache.googleusercontent.com/search?hl=en&q=ca... Content of the deleted post: The Reddit Incident POSTED BY Jules ON August 16, 2011 AT 4:45 pm UNDER Uncategorized I’m sure you may have heard about it by now, and if not I’m sure you…
It looks like Basil Fawlty has branched out his business into web hosting!
Re: Moving On...
#86Earlier quoted context omitted.
I assume everyone will agree with this statement, but I'll state it anyway: You can't cancel valid accounts! If the account is paid in full, and assuming the account isn't being used for nefarious purposes, you cannot cancel valid accounts for any reason. If I have a Rackspace account, I can go into twitter and say "Rackspace fucking sucks, everyone who works there can go fuck themselves," and there's no chance in he…
If you're taking a bus between two cities, can they decide in the middle of the trip that they don't want your business anymore, refund half your money, and leave you at the side of the road? Of course not. That's called breach of contract. And unless This* has a carefully-written escape clause in their service contract, they would be just as liable for canceling service in the middle of a contract period as well.
Really? I've seen plenty of people kicked off buses for unsociable behaviour.
Re: Moving On...
#87This blog post was preceded by a different post by Jules. That post was deleted and this post by Doug took it's place instead. Here's the google cache link of the deleted post: https://webcache.googleusercontent.com/search?hl=en&q=ca... Content of the deleted post: The Reddit Incident POSTED BY Jules ON August 16, 2011 AT 4:45 pm UNDER Uncategorized I’m sure you may have heard about it by now, and if not I’m sure you…
Oh man, I hope everyone reading this understands the consequence of putting a person who doesn't understand public relations or customer service, into a position such as customer service.
Quintessential BOFH behaviour!
Re: Moving On...
#88Earlier quoted context omitted.
Why do people (and in this case a "technical" person) think they can delete anything after they post it?
Why are people so adamant that nothing ever be deleted or changed? If you say something ridiculous and you don't delete it, you are in effect continuing to say it. They aren't pretending they never said it, they are acting like what was said doesn't belong on their website. I don't think anyone should be responsible for archiving and publishing their own mistakes for all eternity. If you want to archive it, fine. The…
I think his point was that you can't delete it even if you wanted to - Google's Cache is fast, and there are other caching/archival services too.
They'd have been much better off plastering a huge notice on top of the old post and then linking to the new one.
Re: Moving On...
#89Earlier quoted context omitted.
If you're taking a bus between two cities, can they decide in the middle of the trip that they don't want your business anymore, refund half your money, and leave you at the side of the road? Of course not. That's called breach of contract. And unless This* has a carefully-written escape clause in their service contract, they would be just as liable for canceling service in the middle of a contract period as well.
Really? I've seen plenty of people kicked off buses for unsociable behaviour.
True
Re: Moving On...
#90Earlier quoted context omitted.
I assume everyone will agree with this statement, but I'll state it anyway: You can't cancel valid accounts! If the account is paid in full, and assuming the account isn't being used for nefarious purposes, you cannot cancel valid accounts for any reason. If I have a Rackspace account, I can go into twitter and say "Rackspace fucking sucks, everyone who works there can go fuck themselves," and there's no chance in he…
If you're taking a bus between two cities, can they decide in the middle of the trip that they don't want your business anymore, refund half your money, and leave you at the side of the road? Of course not. That's called breach of contract. And unless This* has a carefully-written escape clause in their service contract, they would be just as liable for canceling service in the middle of a contract period as well.
Yea, why don't you just try? Step on a bus and start being a total dick and harass other travelers, chances are high you'll be kicked off the bus before you arrive at your destination. IMO that's exactly the same thing.