Moving On...
thiswebhost.com
Moving On...
1–10 of 117 posts
Re: Moving On...
#2I can appreciate the effort and the sentiment of this post, but it definitely reveals a "shoot from the hip" mentality at the company.
Re: Moving On...
#3I can appreciate the effort and the sentiment of this post, but it definitely reveals a "shoot from the hip" mentality at the company.
It more likely reveals a single person who works for this company that personally performed these actions. People all to often attribute the actions of individuals inside a company as the actions of the company. The two are not the same.
Re: Moving On...
#4I can appreciate the effort and the sentiment of this post, but it definitely reveals a "shoot from the hip" mentality at the company.
It more likely reveals a single person who works for this company that personally performed these actions. People all to often attribute the actions of individuals inside a company as the actions of the company. The two are not the same.
It more likely reveals that "Doug" and "Jules" are the same 14-year-old in his mom's basement.
Re: Moving On...
#5So... one guy did all this, it was inappropriate, but you're keeping him on board?
I think the purpose of this blog post was to try to reclaim this*'s reputation after the incident, but for me it just solidified that i should never, ever use thiswebhost.
Re: Moving On...
#6I can appreciate the effort and the sentiment of this post, but it definitely reveals a "shoot from the hip" mentality at the company.
It more likely reveals a single person who works for this company that personally performed these actions. People all to often attribute the actions of individuals inside a company as the actions of the company. The two are not the same.
I've been with thiswebhost for a number of years now, and Jules has always been the one to answer support tickets, fix server issues, write blog posts, talk to people on twitter and facebook, etc. Running a shared hosting business in the way that they do can't be very easy, so I suppose it's not always feasible to hire full time customer service staff. The latest post addresses that, and explains mostly everything that went wrong with this ordeal.
Re: Moving On...
#7I'm still impressed that neither blog post by This addressed why Boris' account was seemingly baselessly suspended (which ultimately led to the Go Fuck Yourself comment), since all he did was inquire about the PayPal dispute. The revising of their Tos Is a great step forward, but that point alone remains really troubling.
Re: Moving On...
#8So... one guy did all this, it was inappropriate, but you're keeping him on board? I think the purpose of this blog post was to try to reclaim this*'s reputation after the incident, but for me it just solidified that i should never, ever use thiswebhost.
From a customer/outside perspective, I absolutely see how you are coming to this conclusion, but if I suddenly handed you the checkbook to that company, keys to the office and said "Keep this place running, keep making money and keep paying these 10 salaries" your conclusion would probably be different.
I am impressed that the company had the foresight to realize that the people they currently have on suck at CS and need to be replaced with someone better at it.
That is a very self-aware decision.
Also you can't cut your nose off despite your face. Jules is clearly a talented tech lead and you can't boot the only guy out the door that understands the inner workings of such a technical company/service.
I am impressed with how this small company is dealing with this; they are doing the best they possibly can.
The proof will be in the long-term-pudding for sure, but I think these are all sensible moves.
Re: Moving On...
#9I'm still impressed that neither blog post by This addressed why Boris' account was seemingly baselessly suspended (which ultimately led to the Go Fuck Yourself comment), since all he did was inquire about the PayPal dispute. The revising of their Tos Is a great step forward, but that point alone remains really troubling.
I think this was hand-waved away with the admission that Jules is terrible at customer support... the implication being that he was on a rage-bender and nuked the account.
Re: Moving On...
#10I can appreciate the effort and the sentiment of this post, but it definitely reveals a "shoot from the hip" mentality at the company.
It more likely reveals a single person who works for this company that personally performed these actions. People all to often attribute the actions of individuals inside a company as the actions of the company. The two are not the same.
>People all to often attribute the actions of individuals inside a company as the actions of the company. The two are not the same.
ok. So how or who performs "the actions of a company" if not the "individuals inside the company"? Especially if these individuals are explicitly given access to official twitter account, etc... of the company.