Stay away from This* (thiswebhost.com) • Hacker News Board

Re: Stay away from This* (thiswebhost.com)

#121

Post by jbooth » Tue, Aug 16, 2011, 4:19 PM UTC

patio11 wrote: post #103

leon_ wrote: post #84

Earlier quoted context omitted.

> think long and hard before you get into the business of taking $3 a month from people who are demographically similar to Redditors This is so true. Whenever I have a sale of one of my apps and lower the price to $1.99 or something in that range I'm tempted to disable my support mail account. Cheap people tend to get a huge sense of entitlement when they pay you one or two bucks.

I call them pathological customers, and they're drawn like flies to low prices. See hnsearch.com [pathological customers] for more on the subject.

Yeah, and feel free to fire your pathological customers.

But what they did was close this guy's account and delete his backups without warning. It seems they then did the same to his friend for shooting his mouth off on twitter. That's beyond "handled poorly", that's unprofessional and unethical.

Re: Stay away from This* (thiswebhost.com)

#122

Post by alex_c » Tue, Aug 16, 2011, 4:29 PM UTC

Vivtek wrote: post #118

alex_c wrote: post #111

Earlier quoted context omitted.

I actually think it should be a good lesson not to tell people to go fuck themselves when you still need something from them.

Remind me not to depend on you ever in any situation where tempers may rise.

Do you disagree that, generally speaking, it's a bad idea to tell someone to go fuck themselves when you still need something from them?

Both sides acted childish, but I can't see why a negative outcome would come as a shock to anyone.

Re: Stay away from This* (thiswebhost.com)

#123

Post by guywithabike » Tue, Aug 16, 2011, 4:50 PM UTC

cosgroveb wrote: post #115

Isofarro wrote: post #87

1.) Monthly web hosting invoice unpaid 2.) Customer informed and appropriate action taken for unpaid accounts (suspend account for non-payment) 3.) Customer's friend makes a public complaint on Twitter 4.) Web host responds badly (but perhaps with some justification, outside parties getting involved in disputes, where a simple pay-the-outstanding-invoice would have resolved the situation) 5.) Non-payee gets abusive 6…

Also, is this the same Reddit that does this [1] to clients with unpaid invoices? [1] http://www.reddit.com/comments/h2e2k/

Reddit is not a single entity. It is a diverse collection of millions of people.

Re: Stay away from This* (thiswebhost.com)

#124

Post by phishphood » Tue, Aug 16, 2011, 4:51 PM UTC

patio11 wrote: post #52

There are better ways to handle one's customers than displayed by the CS employee here, but be that as it may: think long and hard before you get into the business of taking $3 a month from people who are demographically similar to Redditors.

Not only redditors cause problems, -- we refused to sell to anyone with aol.com account for a year or so because the never ending support nightmare that was originating from these customers. It wasn't worth it. We also raised prices (twice) to change demographics, I still get couple of emails a day asking for coupons. disgusting.

Re: Stay away from This* (thiswebhost.com)

#125

Post by pbhjpbhj » Tue, Aug 16, 2011, 4:52 PM UTC

mtogo wrote: post #104

pbhjpbhj wrote: post #36

boriskourt: "That's not cool. Suspending a friends account because of a minor PayPal dispute? When did you get into doing that?" This seems to be about a web host not accepting people not paying their bills. It's not really the web hosts problem if you can't pay, doesn't matter if you've a dispute with paypal. Don't pay and they're in their rights to cease providing service. Don't pay, then bitch about them not provi…

This* terminated his account (that was paid and in good standing!) and deleted all his data, including databases for calling them out on twitter. Seriously. That's just insane. If you still think that this* is somehow justified in any way, read their twitter feed. This isn't the only time a customer has been treated like crap by this*.

FWIW I read the twitter feeds of both subjects (but not of This*). All I saw was (paraphrasing) "I can't believe my PayPal excuse didn't wash", "fuck you for suspending out account", "oh noes you deleted it all now"; very roughly speaking.

Can you point out the bit in the Twitter feeds where we become privy your supposed fact that any service was terminated that was in good standing.

Basically you're saying that the web host maliciously shut down the account without any cause. Can you quote me the bit in the Twitter feed that proves this.

Re: Stay away from This* (thiswebhost.com)

#126

Post by graysnorf » Tue, Aug 16, 2011, 4:53 PM UTC

Vivtek wrote: post #118

alex_c wrote: post #111

Earlier quoted context omitted.

I actually think it should be a good lesson not to tell people to go fuck themselves when you still need something from them.

Remind me not to depend on you ever in any situation where tempers may rise.

Because he gives good advice?

Re: Stay away from This* (thiswebhost.com)

#127

Post by dendory » Tue, Aug 16, 2011, 5:05 PM UTC

Isofarro wrote: post #87

1.) Monthly web hosting invoice unpaid 2.) Customer informed and appropriate action taken for unpaid accounts (suspend account for non-payment) 3.) Customer's friend makes a public complaint on Twitter 4.) Web host responds badly (but perhaps with some justification, outside parties getting involved in disputes, where a simple pay-the-outstanding-invoice would have resolved the situation) 5.) Non-payee gets abusive 6…

So if you ever happen to complain about your Comcast service or your phone service, you're fine with the company cutting you off if they ever see that? Right.

Re: Stay away from This* (thiswebhost.com)

#128

Post by [deleted] » Tue, Aug 16, 2011, 5:06 PM UTC

mtogo wrote: post #104

pbhjpbhj wrote: post #36

boriskourt: "That's not cool. Suspending a friends account because of a minor PayPal dispute? When did you get into doing that?" This seems to be about a web host not accepting people not paying their bills. It's not really the web hosts problem if you can't pay, doesn't matter if you've a dispute with paypal. Don't pay and they're in their rights to cease providing service. Don't pay, then bitch about them not provi…

This* terminated his account (that was paid and in good standing!) and deleted all his data, including databases for calling them out on twitter. Seriously. That's just insane. If you still think that this* is somehow justified in any way, read their twitter feed. This isn't the only time a customer has been treated like crap by this*.

[deleted]

Re: Stay away from This* (thiswebhost.com)

#129

Post by [deleted] » Tue, Aug 16, 2011, 5:06 PM UTC

mtogo wrote: post #104

pbhjpbhj wrote: post #36

boriskourt: "That's not cool. Suspending a friends account because of a minor PayPal dispute? When did you get into doing that?" This seems to be about a web host not accepting people not paying their bills. It's not really the web hosts problem if you can't pay, doesn't matter if you've a dispute with paypal. Don't pay and they're in their rights to cease providing service. Don't pay, then bitch about them not provi…

This* terminated his account (that was paid and in good standing!) and deleted all his data, including databases for calling them out on twitter. Seriously. That's just insane. If you still think that this* is somehow justified in any way, read their twitter feed. This isn't the only time a customer has been treated like crap by this*.

[deleted]

Re: Stay away from This* (thiswebhost.com)

#130

Post by [deleted] » Tue, Aug 16, 2011, 5:06 PM UTC

mtogo wrote: post #104

pbhjpbhj wrote: post #36

boriskourt: "That's not cool. Suspending a friends account because of a minor PayPal dispute? When did you get into doing that?" This seems to be about a web host not accepting people not paying their bills. It's not really the web hosts problem if you can't pay, doesn't matter if you've a dispute with paypal. Don't pay and they're in their rights to cease providing service. Don't pay, then bitch about them not provi…

This* terminated his account (that was paid and in good standing!) and deleted all his data, including databases for calling them out on twitter. Seriously. That's just insane. If you still think that this* is somehow justified in any way, read their twitter feed. This isn't the only time a customer has been treated like crap by this*.

[deleted]