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Stay away from This* (thiswebhost.com)

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Re: Stay away from This* (thiswebhost.com)

#71

Post by shrikant »

pbhjpbhj wrote: post #43
samarudge wrote: post #41

Earlier quoted context omitted.

http://www.reddit.com/r/web_design/comments/jk195/stay_the_f... He explains that there was a valid reason for not being able to pay the bills (I.E. PayPal having a problem). This* then suspended all of his accounts (Including the ones that had already been payed for) and, from the looks of it, were very unhelpful in resolving the situation. Yes, if the PayPal payment didn't come through the domains should probably ha…

> there was a valid reason for not being able to pay the bills (I.E. PayPal having a problem) // It's an excuse, but it's not payment. Continuation of the contract would presumably require payment. A clients inability to pay ends their right to receive service. Sure a larger company can usually manage to give grace in such situations (but often won't) but small businesses, as this appears to be, seem to suffer a lot…

> Of course, as ever, there's a lack of detail as to the amounts left unpaid and the nature of the PayPal issue and so none of us should really be offering ludicrously emotional and dramatic judgements about either party.

Did you not read the comment on the Reddit link GP provided? It is by the customer in question and very clearly lays out the situation, including the amount of payments blocked by PayPal

(Of course, the assumption is that the details are accurate, which IMO is a fair one to make, given that the service provider hasn't been too forthcoming)

Re: Stay away from This* (thiswebhost.com)

#72

Post by richarmstrong »

patio11 wrote: post #52

There are better ways to handle one's customers than displayed by the CS employee here, but be that as it may: think long and hard before you get into the business of taking $3 a month from people who are demographically similar to Redditors.

Indeed. Also, companies get way too worked up about people "trashing them on Twitter". People are going to say crappy things about your company/product. And nobody cares except you and the person "trashing" you. Getting worked up just makes your company look stupid.

Re: Stay away from This* (thiswebhost.com)

#73

Post by iphoneedbot »

Some of the comments here are very disturbing. Right or wrong , customer or proprietor - you just dont talk to people that way.. especially so if you are a business.

It doesnt matter if you are only making $One Dollar from a customer -- a company or individual should not engage in open and public shit flinging.

What makes this grotesque is the way the company taunted the customer. What is really shocking are some of the responses and the notion that since the customer didnt pay or had a problem that the company was entitled and near obliged to dish out such treatment.

Re: Stay away from This* (thiswebhost.com)

#74

Post by watty »

pbhjpbhj wrote: post #36

boriskourt: "That's not cool. Suspending a friends account because of a minor PayPal dispute? When did you get into doing that?" This seems to be about a web host not accepting people not paying their bills. It's not really the web hosts problem if you can't pay, doesn't matter if you've a dispute with paypal. Don't pay and they're in their rights to cease providing service. Don't pay, then bitch about them not provi…

It's certainly within the rights of a company to terminate upon first missed payment, even if it's the fault of PayPal. However, it's NOT ok to terminate accounts that have been paid for and then act childish towards your customer.

Edit: I can't believe I had to spell that out for you...

Re: Stay away from This* (thiswebhost.com)

#75

Post by hyperbovine »

patio11 wrote: post #52

There are better ways to handle one's customers than displayed by the CS employee here, but be that as it may: think long and hard before you get into the business of taking $3 a month from people who are demographically similar to Redditors.

Redditors are demographically distinct from the average purchaser of web hosting? I'm suspicious.

Re: Stay away from This* (thiswebhost.com)

#76

Post by xiaoma »

patio11 wrote: post #52

There are better ways to handle one's customers than displayed by the CS employee here, but be that as it may: think long and hard before you get into the business of taking $3 a month from people who are demographically similar to Redditors.

Similar to redditors as in educated, technical and young? Or is this some sort of reference to the liberal bent of the site's users?

I really can't tell what exactly you're alluding to.

Re: Stay away from This* (thiswebhost.com)

#77

Post by pseudonym »

xiaoma wrote: post #76
patio11 wrote: post #52

There are better ways to handle one's customers than displayed by the CS employee here, but be that as it may: think long and hard before you get into the business of taking $3 a month from people who are demographically similar to Redditors.

Similar to redditors as in educated, technical and young? Or is this some sort of reference to the liberal bent of the site's users? I really can't tell what exactly you're alluding to.

I'm assuming it's the "demographic of people who know how to make a blog post and submit it to a popular news aggregator".

But that's just my read of the comment.

Edit: Oh, and pitchforks. 80% of the Reddit demographic keeps a pitchfork in their closets for internet mobs.

Re: Stay away from This* (thiswebhost.com)

#78

Post by jrockway »

TLDR, someone told a hosting company to fuck themselves on Twitter, so the hosting company canceled their hosting?

Nice DoS vector; all I have to do is claim I'm foo.com on Twitter, then I just tell foo.com's host to fuck themselves, and then foo.com is gone forever. It also sounds like a good way to cancel unwanted credit cards. Instead of waiting on hold for hours to talk to high-pressure "you don't really want to cancel, do you" guy, just tell your bank to fuck themselves on Twitter, and your account magically goes away.

Somehow I feel I'm missing something here...

Re: Stay away from This* (thiswebhost.com)

#79

Post by ahyes »

jarin wrote: post #27
Jabbles wrote: post #25

Earlier quoted context omitted.

How many people do you think "we" is? Could the person that runs the twitter be an employee? They advertise 24/7 customer support. Even if it is an employee, and he is terminated because of this, would that allow you to trust the company again? If it turns out to be the founder/CEO, then we have no hope for the company. But how devastating would it be for your startup if one of your employees did something like this,…

thiswebhost.com appears to be hosted on LiquidWeb's servers, which makes me think it might be a reseller account for Sonet7 (reseller hosting owned by LiquidWeb). I know a couple of people who resell white-label cPanel hosting, and it's definitely not a full-time job, so I would guess it's probably just one guy (the WHOIS will tell you who). I know from experience that it's nigh-impossible to stop yourself from using…

more than likely a dedicated server.

[root@web5 ~]# whois 67.225.136.53 -h rwhois.liquidweb.com -p 4321 [Querying rwhois.liquidweb.com] [rwhois.liquidweb.com] %rwhois V-1.5:003eff:00 rwhois.liquidweb.com (by Network Solutions, Inc. V-1.5.7.4) network:Class-Name:network network:ID:NETBLK-THISWEBHOST.67.225.136.52/30 network:Auth-Area:67.225.128.0/17 network:Network-Name:THISWEBHOST-67.225.136.52 network:IP-Network:67.225.136.52/30 network:IP-Network-Block:67.225.136.52-67.225.136.55 network:Organization;I:THISWEBHOST network:Org-Name:ThisWebHost network:Street-Address:19 Dorset Close network:City:Chelmsford network:State:Essex network:Postal-Code:CM2 9UD network:Country-Code:GB network:Tech-Contact;I:sales@thiswebhost.com network:Abuse:abuse@sourcedns.com network:Created:20110816 network:Updated:20110816 network:Updated-By:admin@sourcedns.com

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