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Dislike button would improve Spotify's recommendations

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Re: Dislike button would improve Spotify's recommendations

#2
I work in this industry and actually we’ve found from online experimentation customers generally don’t want to tell you they dislike something. The expectation is customers get what they like (relevant) and sometimes they want to express stronger affinity for specific things. The converse hasn’t shown to be true.

Generally customers don’t have a clear picture of how their explicit signals impact recommendations. Though some customers have shown desire to want to manage these signals.

Edit: one other consideration is disliking can usually be inferred from other activity. Skipping a song after less then 20 seconds for example can train a model as well as incorporating an explicit dislike button.

Re: Dislike button would improve Spotify's recommendations

#3

I work in this industry and actually we’ve found from online experimentation customers generally don’t want to tell you they dislike something. The expectation is customers get what they like (relevant) and sometimes they want to express stronger affinity for specific things. The converse hasn’t shown to be true. Generally customers don’t have a clear picture of how their explicit signals impact recommendations. Thou…

I had to keep deleting my Spotify account because my recommendations kept getting contaminated with music genres I didn't like that were impossible to get rid of. Listening to the wrong song two times could irrevocably ruin my recommendations. I would have very much liked a dislike button, or at least a "forget everything you think you know about me"-button.

Now it ended up with me getting rid of Spotify, because of this and other frustrations.

Re: Dislike button would improve Spotify's recommendations

#4
I'll never use Spotify again. My account was hacked by a latino and now my recommendations is 100% latin music. They told me there is nothing they can do to fix this. My recommendations are broken and my only option is to create another account, cancel my subscription, buy it again... Not gonna happen.

Re: Dislike button would improve Spotify's recommendations

#5

I work in this industry and actually we’ve found from online experimentation customers generally don’t want to tell you they dislike something. The expectation is customers get what they like (relevant) and sometimes they want to express stronger affinity for specific things. The converse hasn’t shown to be true. Generally customers don’t have a clear picture of how their explicit signals impact recommendations. Thou…

I had to keep deleting my Spotify account because my recommendations kept getting contaminated with music genres I didn't like that were impossible to get rid of. Listening to the wrong song two times could irrevocably ruin my recommendations. I would have very much liked a dislike button, or at least a "forget everything you think you know about me"-button. Now it ended up with me getting rid of Spotify, because of…

Without specifics I cannot guess as to your specific case but in general customer's just do not use dislike buttons. So exposing them isn't a value add and usually a UI clutter that most customer's have no use for and won't use.

In general, you had to be doing something to be getting recommendations so there is some action that when most customer's do demonstrates a high probability that you will like some genre and it just so happens you don't.

Re: Dislike button would improve Spotify's recommendations

#6
I think the main issue is that sometimes you just don’t want the song but other songs like that are fine, and other times you don’t want that song or any song like it. - Don’t play this song again but others like this are fine

- Don’t play songs like this again

Re: Dislike button would improve Spotify's recommendations

#7

I'll never use Spotify again. My account was hacked by a latino and now my recommendations is 100% latin music. They told me there is nothing they can do to fix this. My recommendations are broken and my only option is to create another account, cancel my subscription, buy it again... Not gonna happen.

When this happened to me, I just changed my password. Seems to have worked so far, though it doesn't filter out Latin music.

Re: Dislike button would improve Spotify's recommendations

#8
i am actually impressed to see this come out cornell. i tend to see like and dislike buttons as too simplistic. they greatly reduce why a user would dislike something.

i am annoyed at youtube only allowing me to choose from "i didn't like it" or "i have already watched it" for example. i have thousands of other reasons.

that's why i don't use dislike buttons.

Re: Dislike button would improve Spotify's recommendations

#9

Earlier quoted context omitted.

I had to keep deleting my Spotify account because my recommendations kept getting contaminated with music genres I didn't like that were impossible to get rid of. Listening to the wrong song two times could irrevocably ruin my recommendations. I would have very much liked a dislike button, or at least a "forget everything you think you know about me"-button. Now it ended up with me getting rid of Spotify, because of…

Without specifics I cannot guess as to your specific case but in general customer's just do not use dislike buttons. So exposing them isn't a value add and usually a UI clutter that most customer's have no use for and won't use. In general, you had to be doing something to be getting recommendations so there is some action that when most customer's do demonstrates a high probability that you will like some genre and…

What industry just out of curiosity? I see dislikes used judiciously in youtube and reddit fwiw
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