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How PayPal could have killed an independent conference

aralbalkan.com

51–60 of 66 posts

Re: How PayPal could have killed an independent conference

#51
post #42

Earlier quoted context omitted.

Whatever happened to "caveat emptor"? If you're attending a real estate conference at a Ramada Inn, you weren't defrauded - you're just an idiot.

What happened to it was that credit card companies discovered that they could gain additional customers by removing that risk. The end result is now that most or all credit cards cover the cardholder in the event of a fraudulent purchase. Feel free to run your own conference where "caveat emptor" is the rule for buying tickets, but you won't be able to take credit cards or various other forms of payment for it.

> What happened to it was that credit card companies discovered that they could gain additional customers by removing that risk. The end result is now that most or all credit cards cover the cardholder in the event of a fraudulent purchase.

What happened was that after defrauding customers became common practice, Congress passed laws regulating the credit card industry and putting the fraud onus on the party with the most ability to prevent it, the credit card issuer.

Re: How PayPal could have killed an independent conference

#52

You know I keep seeing tech types going on about how much they hate PayPal - so why doesn't somebody do a startup to go head to head with them? I realize I'm just a humble designer, but I can tell that even from a usability point of view they're very vulnerable.

Stripe: http://techcrunch.com/2011/03/28/stealth-payment-startup-str...

WePay: http://techcrunch.com/2010/10/26/wepay-ice-paypal/

Both have Paypal founders among their investors.

Re: How PayPal could have killed an independent conference

#53
post #44

Earlier quoted context omitted.

By offering it as an option, you no longer have the option to not rely on it completely . What happens when everyone decides to pay in Bitcoins? I don't think the caterers will accept them as a form of payment - they'll echo Doug Shaftoe's sentiment: " Doug’s regained his composure now, and is back to belly laughs. "What’ll that buy me? Pictures of naked girls on the World Wide Web?" "

It's a medium of exchange, they can exchange it for USD.

So are puka shells. And bitcoin's exchange rates are fluctuating pretty rapidly, especially since exchanges tend to randomly disappear. What happens when you have $5,000 in bitcoins, and the bithurf.com goes down and suddenly you only have $500 in bitcoins?

Re: How PayPal could have killed an independent conference

#54

Earlier quoted context omitted.

Hasn't the market fluctuated fairly rapidly in the past few months? I'd hate to accept $10,000 worth of conference fees in bitcoins, only to find out that I can only get $5,000 out of them. At a rate of $1,000 a day - or whatever the exchanges are limiting the daily trades to these days.

I'd hate to accept $10,000 via paypal and only get $5,000 out of it. At least with bitcoin there is a chance it will go up in value rather than down.

> I'd hate to accept $10,000 via paypal and only get $5,000 out of it

Me too. Which is why I wouldn't use paypal, either.

Re: How PayPal could have killed an independent conference

#55
post #35

Earlier quoted context omitted.

Let's do a back-of-an-envelope calculation and say Paypal makes 1% of a transaction (after accounting for CC processing, etc.) - if the company in question had processed say £200,000 through Paypal then Paypal would have made £2,000 from it. That's a fraction of the £11,000+ that they would have been on the hook for if it turns out the event had been a fake and they'd allowed the account holder to withdraw the money.…

I could believe that a fraudster might spend a few months trying to appear legitimate, but six years ? Your point about PayPal's risk vs. their profit on this account is valid, but look at it from the other side. Let's take a more plausible scenario than one in which the account was opened for fraudulent purposes from the beginning. Let's imagine our business owner has had every intention of running a legitimate busi…

>I could believe that a fraudster might spend a few months trying to appear legitimate, but six years?

Remember to take into account (pun intended) hacked reputable accounts.

Re: How PayPal could have killed an independent conference

#56
post #20

Earlier quoted context omitted.

Imagine you were Paypal - what would you have done differently in these circumstances which wouldn't disproportionately benefit fraudsters ?

I would have called the account holder.

How would both parties verify each others identities ?

Re: How PayPal could have killed an independent conference

#57
post #42

Earlier quoted context omitted.

What happened to it was that credit card companies discovered that they could gain additional customers by removing that risk. The end result is now that most or all credit cards cover the cardholder in the event of a fraudulent purchase. Feel free to run your own conference where "caveat emptor" is the rule for buying tickets, but you won't be able to take credit cards or various other forms of payment for it.

> What happened to it was that credit card companies discovered that they could gain additional customers by removing that risk. The end result is now that most or all credit cards cover the cardholder in the event of a fraudulent purchase. What happened was that after defrauding customers became common practice, Congress passed laws regulating the credit card industry and putting the fraud onus on the party with the…

I didn't look into it deeply, but from the law I could find, it appears that liability is only limited by law in the event that the cardholder never authorized the transaction.

For this particular case, the cardholder authorized the transaction, and just didn't get what he expected to get. Maybe that's covered by a different law I didn't find?

Re: How PayPal could have killed an independent conference

#58
post #44

Earlier quoted context omitted.

It's a medium of exchange, they can exchange it for USD.

So are puka shells. And bitcoin's exchange rates are fluctuating pretty rapidly, especially since exchanges tend to randomly disappear. What happens when you have $5,000 in bitcoins, and the bithurf.com goes down and suddenly you only have $500 in bitcoins?

>And bitcoin's exchange rates are fluctuating pretty rapidly

Not that rapidly. When pricing in Bitcoin most buyers are okay with prices being based on recent pricing. Add a bit of padding to your Bitcoin price to allow for normal fluctuations and you're fine.

>What happens when you have $5,000 in bitcoins, and the bithurf.com goes down and suddenly you only have $500 in bitcoins?

You wait a couple of days for the value to go back up (at least that's how it played out when Mt. Gox crashed). Significant non-short-term pricing movements in Bitcoin land don't happen overnight.

Re: How PayPal could have killed an independent conference

#59
post #10

Paypal classes events as high-risk transactions (as they require people to pay upfront often far in advance of the event) so you're at much more risk of being suspended if you breach their risk thresholds. Imagine if you're a fraudster, you've knocked up a fake event and you've sold $10k-$20k in tickets, you could withdraw the money and disappear before the date of the event. Now Paypal are on the hook for the money,…

I understand PayPal needs to take certain unpleasant measures to mitigate risk. The problem I have with them is their disrespectful attitude towards customers in general and their arrogant tone in particular.

If something goes wrong they don't say "Sorry, we believe there may be a problem so we had to suspend your account. Not to worry, just send us X or call us on this number.", but rather something along the lines of: "You're a fraudster, we disabled your account, go figure out yourself how to fix it. Here's a few unhelpful pointers."

They managed to beat the competition because of their superior fraud detection ability. Because of their succes, they now have no incentive to work on customer service.

The web allows for some unprecedented powerful corporations to come into existence and most of them (Google, Apple, Paypal, Facebook, Amazon, etc) have already abused that power on several occasions, particularly regarding small business. Get used to it...

Re: How PayPal could have killed an independent conference

#60

If you accept bitcoin, then there is no third party that can freeze your account.

That's also true if you accept payment in soiled panties or puka shells, but the trick is convincing everyone involved - the venue, the speakers, the staff, and the merchants you're relying on to print t-shirts and the like - to accept this as a form of payment. Praytell, what venue accepts payment in bitcoin?

In the extremely unlikely case that Bitcoin becomes a generally accepted currency, I suspect the government will regulate it. Such regulations will most likely provide a monopoly such that only certain credit card gateways and Paypal can facilitate transactions in them. Which means you're back to square one.

That said, Bitcoin looks like a crowd sourced Ponzi Scheme to me, a buggy one at that.

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