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Welcome to the Cloud - "Your Apple ID has been disabled."

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Re: Welcome to the Cloud - "Your Apple ID has been disabled."

#31

Not to be un-empathetic here, but I'm more intrigued by the exploit vector than Apple's initial response to an individual. It's interesting that your account is getting exploited without the password being hacked. Does anyone have more details?

That was my question too: How, exactly (technically), did this happen?

Re: Welcome to the Cloud - "Your Apple ID has been disabled."

#32
post #15

"We'll never see this fixed until Gruber gets the error." Awesome.

Are there examples of things that were fixed by Apple specifically because Gruber blogged about it?

Back when there was all the controversy about really stupid and occasionally offensive App Store rejections, Gruber took the rare approach of actually criticizing Apple on his blog. So Apple VP Phil Schiller personally responded to Gruber's latest post and Apple began making some sweeping changes to their review processes.

Re: Welcome to the Cloud - "Your Apple ID has been disabled."

#34

I don't know why he is blaming apple for the security measure. It could be apple's fault that he was hacked, it could be otherwise. Still apple only knew there was a new device using his account, legit or not it didn't know for sure. I have at least 9 iDevices hooked up to my account as of late, on average 3 more each year. And I don't think apple can do much more to validate each and every one of them without being…

I am blaming Apple for: * the fact they "allow the purchase first" and "warn later." * their warning email has no fraud or dispute mechanism * I've never purchased a game like this so they my usage pattern should be a red flag Apple should have fraud systems as powerful and convenient as VISAs.

I can sympathize with you. But even suspect credit fraud is also "purchase first" "warn later". Refusing to let a new device purchase anything without a thorough check is a ridiculous idea.

But I do agree that as the iTunes store grows, the anti-fraud mechanism should be vastly improved along the way. IIRC Apple just began to send those emails out to remind costumers of suspicious activity due to rampant credit card theft. Clearly Apple hasn't done enough to minimize users effort and loss. I'm skeptical of utilizing usage pattern though, App Store genius recommendation is laughable.

Re: Welcome to the Cloud - "Your Apple ID has been disabled."

#35

I don't know why he is blaming apple for the security measure. It could be apple's fault that he was hacked, it could be otherwise. Still apple only knew there was a new device using his account, legit or not it didn't know for sure. I have at least 9 iDevices hooked up to my account as of late, on average 3 more each year. And I don't think apple can do much more to validate each and every one of them without being…

I am blaming Apple for: * the fact they "allow the purchase first" and "warn later." * their warning email has no fraud or dispute mechanism * I've never purchased a game like this so they my usage pattern should be a red flag Apple should have fraud systems as powerful and convenient as VISAs.

Fraudulent charges happen all the time on credit cards. The only difference here is that you can call up your CC company and get the charges refunded immediately.

Re: Welcome to the Cloud - "Your Apple ID has been disabled."

#37
post #30

Earlier quoted context omitted.

To be more verbose than molecule: Gruber is an Apple-focused blogger who gained a lot of influence in the Apple world over time. A lot of people interested in the Apple "world" follow his blog. So, if he were to get this problem and blog about it, Apple would make sure it'd be fixed fast…

I very much doubt that assertion. Gruber complains quite a bit, I can’t recognize any pattern of Apple fixing specifically the problems he has faster.

Supporting evidence: the lack of Markdown support in the Mail app

Re: Welcome to the Cloud - "Your Apple ID has been disabled."

#39

Earlier quoted context omitted.

I am blaming Apple for: * the fact they "allow the purchase first" and "warn later." * their warning email has no fraud or dispute mechanism * I've never purchased a game like this so they my usage pattern should be a red flag Apple should have fraud systems as powerful and convenient as VISAs.

Fraudulent charges happen all the time on credit cards. The only difference here is that you can call up your CC company and get the charges refunded immediately.

Put differently, purchase first, warn later IS the way VISA and credit cards in general work. Step 2 after warning is telling the card company those aren't your purchases, and then they void them out.

Re: Welcome to the Cloud - "Your Apple ID has been disabled."

#40
post #6

Something similar happened to me a while back. I noticed that several smiley face/emoticon applications had been downloaded using my account. They removed my credit card from my account and drained my iTunes gift card. Apple caught the problem and e-mailed me to ask if it was me. I told them no. They disabled my account, refunded the gift card money, and asked me to write them once I was satisfied that my computer wa…

I've only made multi-item purchases from iTunes a few times, but every time I've gotten a call from my credit card company within a couple hours. The last time they said that it's become so common for fraudulent activity on a card to start with a "run on iTunes", then move on to other online sites if the card still works.

The only thing I would recommend to Scott Hansleman is to drop PayPal. They can be easier for small donations online, but with how far behind the curve they are in consumer fraud protection I refuse to make purchases with paypal anymore.

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