I'm having a hard time reconciling all this right now. On the one hand, from the outside, I can see the actions that Facebook takes and they seem awfully guilty of what they are accused of. But on the other hand, I personally know and have previously worked with some of the people who work on trust and safety, specifically for kids. Good people who have kids of their own and who care about protecting people, especially children.
The best I can come up with is that Facebook is so big that the "evil" is an emergent property of all the different things that are happening. It's so big no one can comprehend the big picture of it all, so while the individuals involved have good intentions with what they are working on, the sum total of all employees' intentions ends up broken.
So maybe Zuck is telling the truth here, that they are trying to fix all this. But no one can see the forrest from the trees.
I can't reconcile it any other way.